Guest Relations Agent-Luxury Resort, Santorini

Donkey Hotels & Resorts

Guest Relations Agent- Nous Santorini

About the Resort

Refined and elegant, NOŪS Santorini a member of Design Hotels / Marriott, masterfully balances contemporary design with the effortlessly minimalist style of the Aegean Sea. A Cycladic-made, all-new and original version of luxury is the key element that shapes NOŪS. Innovative and modern, it redefines the Cycladic resort experience.

As a 5-star, 119-room luxury property, NOŪS delivers high-end hospitality and elevated gastronomy to an international clientele seeking authenticity, refinement, and exceptional service.

About the Role

Provides personalized service to guests, handles inquiries and complaints, and ensures a memorable experience. Acts as the main point of contact for VIPs and regular guests.

Key Responsibilities:

• Greet and assist guests upon arrival and departure in a warm and friendly manner.
• Address guest inquiries via e-mail before arrival and offer recommendations to enhance their stay.
• Resolve guest complaints and concerns with professionalism, offering suitable solutions.
• Maintain detailed knowledge of hotel services, amenities, and local attractions to assist guests.
• Coordinate with other departments (Housekeeping, Front Desk, F&B, etc.) to ensure seamless guest experiences.
• Handle guest check-ins and check-outs, ensuring all information is accurate and up-to-date.
• Manage VIP guests and special requests, ensuring a high level of service is provided.
• Provide assistance with reservations and booking modifications.
• Ensure all guest feedback is recorded and used to improve service quality.
• Maintain a high level of professionalism and confidentiality.
• Performing other related tasks based on the hotel's needs.

Requirements:

• Proven experience in guest relations in the hospitality industry.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Fluent in Greek and English (additional languages are a plus).
• Ability to work in a fast-paced environment and remain calm under pressure.
• A positive attitude and a passion for providing exceptional service.
• Knowledge of a PMS will be an advantage (e.g., Opera, Fidelio).

Company offers:

• Fixed Term Contract (season 2026)
• Career development opportunities.
• Excellent working environment.
• Accommodation and meals on all working days.
• Transportation from/to staff houses.