Guest Relations Agent

Key Responsibilities

Guest Welcome: Greet guests warmly on arrival and ensure they feel valued throughout their stay.

Guest Support: Handle guest inquiries, special requests, and complaints promptly and professionally.

VIP Service: Assist with VIP arrivals, room arrangements, and personalized touches.

Coordination: Communicate guest needs and preferences to relevant departments to ensure seamless service.

Feedback: Collect guest feedback and follow up to ensure satisfaction and resolve any issues.

Standards: Maintain lobby and guest areas in line with hotel presentation and service standards.

Qualifications & Experience

• Proven experience in a relevant position preferably in a 5* resort or hotel environment.


• Fluency in English.


• Fluency in a second language (Russian, German, French).


• Computer Literacy and knowledge of Hospitality software (Opera, Fidelio).


• Degree/Diploma in Hospitality/Tourism.


• Strong communicative, interpersonal & problem-solving skills.

What we offer

Team: Becoming a member of an organization that cares about its people, the environment, and the local communities.

Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.

Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training.