Telephone Operator

Guest Communication & Service Requests: Handle guest inquiries via phone, WhatsApp, and other channels, ensuring prompt follow-up. Coordinate with departments to fulfill room service, dietary, and special requests.

Daily Reporting & Arrangements: Update and manage daily reports, including VIP arrivals and special requests. Verify next-day reports for accuracy in guest preferences and requirements.

Guest Experience & Satisfaction: Identify VIP guests and organize personalized touches (e.g., offers, cakes, diets). Prevent duplicate arrangements and maintain up-to-date guest profiles.

Communication & Coordination: Liaise with the Concierge Manager and departments for seamless guest service. Ensure clear, timely communication with guests via Callbell, phone, and in person.

Qualifications & Experience

• Proven experience in hospitality, preferably in a 4* or 5* hotel environment.


• Experience in guest-facing or call-handling roles such as concierge, front office, reservations, or call center.


• Excellent verbal and written communication skills in English (additional languages are a strong asset).


• Computer literacy, including MS Office, Opera PMS, and messaging tools like WhatsApp or Callbell.


• Strong interpersonal skills and a genuine service-oriented attitude.

What we offer

Team: Becoming a member of an organization that cares about its people, the environment, and the local communities.

Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.

Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training.