Telephone Operator

Guest Communication & Service Requests: Handle guest inquiries via phone, WhatsApp, and otherchannels, ensuring prompt follow-up. Coordinate with departments to fulfill room service, dietary, andspecial requests.

Daily Reporting & Arrangements: Update and manage daily reports, including VIParrivals and special requests. Verify next-day reports for accuracy inguest preferences and requirements.

Guest Experience & Satisfaction: Identify VIP guests and organize personalized touches(e.g., offers, cakes, diets). Prevent duplicate arrangements andmaintain up-to-date guest profiles.

Communication & Coordination: Liaise with the Concierge Manager anddepartments for seamless guest service. Ensure clear, timely communication withguests via Callbell, phone, and in person.

Απαραίτητα Προσόντα:

• Proven experience inhospitality, preferably in a 4* or 5* hotel environment.
• Experience inguest-facing or call-handling roles such as concierge, front office,reservations, or call center.
• Excellentverbal and written communication skills in English (additional languages are astrong asset).
• Computerliteracy, including MS Office, Opera PMS, and messaging tools like WhatsApp orCallbell.
• Stronginterpersonal skills and a genuine service-oriented attitude.

Παροχές:

Team: Becoming a member of an organization that cares about its people, the environment, and the local communities

Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement

Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training