Outlet Assistant Manager

To support the Outlet Manager or Outlet Senior Manager in overseeing thedaily operation of the outlet, ensuring service excellence, guest satisfaction,and smooth team coordination. The Outlet Assistant Manager plays a keyoperational role on the floor, supervising service teams, maintainingstandards, and ensuring an efficient workflow throughout service periods.

This role contributes to the outlet’s success by ensuring consistentexecution of brand standards, supporting team development, and maintaining apositive and organized work environment.

Key Responsibilities

Operational Leadership & Excellence

• Supervise daily outlet operations,ensuring smooth coordination and consistent service delivery.
• Act as shift leader, maintaining astrong presence on the floor to monitor quality and service flow.
• Support the Outlet Manager in ensuringadherence to health, safety, and hygiene standards (HACCP and internalpolicies).
• Assist in planning and executingoutlet activities, promotions, and special events.

Team Management & Development

• Supervise,guide, and support the service team to ensure high performance and adherence tostandards.
• Supportthe recruitment, onboarding, and training of new and returning seasonal teammembers.
• Foster teamwork and motivation,creating a positive and collaborative work atmosphere.

Financial & Business Performance

• Support daily sales activities,upselling, and cost control initiatives in line with divisional objectives.
• Assist in monitoring stock, waste, andoperational costs to ensure efficiency.
• Contribute to achieving revenuetargets through effective service and guest engagement.

Guest Experience & Service Quality

• Ensure every guest receives attentive,professional, and friendly service.
• Handle guest feedback and servicerecovery with professionalism and discretion.
• Support a culture of continuousimprovement based on guest feedback and internal reviews.

Coordination & Communication

• Ensure effective communication withCulinary, Bar, and other departments for smooth operation.
• Participate in daily briefings andservice meetings, communicating priorities and updates to the team.
• Support clear and consistentinformation flow between management and service employees.

Accountability

• Accountable for the smooth execution of outletoperations during assigned shifts.
• Responsible for supervising service quality,maintaining standards, and supporting team performance.
• Acts as delegated leader in the absence of theOutlet Manager or Outlet Senior Manager.

Απαραίτητα Προσόντα:

• Provenexperience as an Assistant Outlet Manager or supervisory role in a 5-star hotel.
• Fluency inEnglish, additional languages are an advantage.
• Strongleadership and communication skills.
• Good knowledgeof food and beverage service; wine knowledge is a plus.
• Ability tomultitask, remain calm under pressure, and handle guest concerns effectively.
• Degree/Diploma inHospitality would be a plus.

Παροχές:

Team: Becoming a member of an organization that cares about its people, the environment, and the local communities

Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement

Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training