Front Office Agent - Domes White Coast Milos

Welcome to Domes!

Domes Resorts is one of the mostawarded and leading lifestyle hospitality brands in Greece, and one of thefastest up-and-coming in Europe.

With presence in Crete,Ionian Islands, Chalkidiki, Cyclades, Athens and Portugal, all our destinationshave been handpicked with a culture to share and inspire by creating curatedconcepts and signature experiences through our 4 innovative brands and ouraffiliation with the biggest hospitality brands like Marriott & Hilton.

Our people constitute akey element of our success. We strongly support the power of our team, offeringyoung people the chance to grow and own their career journey in a progressive& innovative working environment with passion, humbleness, andperseverance. Teamwork, integrity and career development are only some of thereasons that close to 2000 employees, each year, trust their future with us.

Domes White Coast, Milos

We are currently hiring for Milos, looking for a highly energetic and passionate Front Office Agent, joining our team at Domes White Coast Milos, our 5* hotel, for the 2026 season.

Front Office Agent

The Role:

TheFront Office Agent at Domes Resorts plays a key role in providing excellentguest service and ensuring smooth daily operations at the reception desk. Thisposition is responsible for welcoming guests, managing check-ins andcheck-outs, handling guest inquiries, and ensuring that all guests experience apleasant and memorable stay.

Some of the responsibilities:

Guest Services

• Greetingand welcoming guests upon arrival and departure.
• Performcheck-in and check-out procedures efficiently.
• Provideinformation and respond to inquiries about hotel services, facilities, andamenities.
• Handleguest requests and complaints in a professional, timely manner, escalatingissues when necessary.

Reservations, Room Assignments & Promotions

• Processroom reservations, cancellations, and modifications.
• Assignrooms based on guest preferences and availability according to supervisors’guidelines.
• Upsellroom upgrades and additional services to maximize revenue.
• PromoteHotel Facilities such as restaurants, bars, spa etc.

Payment & Cash Handling

• Managebilling processes, including payment collection and issuing invoices.
• Roomcharges, and process other financial transactions.
• Maintainaccurate records of all transactions.

Communication & Coordination

• Answerincoming phone calls and emails, ensuring appropriate handling withprofessionalism.
• Liaisewith other departments (e.g., housekeeping, food and beverage) to ensureseamless guest service.
• Maintaina working knowledge of the hotel’s offerings, local area, and events to provideaccurate information to guests.

Administrative Tasks

• Maintaina clean and organized front desk area.
• Keepguest records up to date in the hotel's property management system (Opera).
• Preparedaily reports on room occupancy, guest arrivals/departures, and otheroperational metrics.

Customer Satisfaction

• Ensurea high level of customer satisfaction by addressing guest feedback andmaintaining professionalism.
• Gatherfeedback through guest interactions and report any service improvementopportunities.

Απαραίτητα Προσόντα:

Useful to have:

• Bachelor’sdegree or Diploma in Hospitality is preferred.
• Previousexperience in front office, or guest services in a luxury hospitalityenvironment is preferred.
• Knowledgeof the English language, a second language will be considered a plus.
• Proficiencywith property management systems (Opera) and other hotel-related software.

What you will bring:

• Excellentcommunication and interpersonal skills for managing interactions with bothguests and team members.
• Abilityto work in a fast-paced environment.
• Aproblem-solving approach with an eye for detail as the ability to think onone’s feet and address challenges
• Multitaskingto manage appointments, calls, and walk-ins efficiently.
• Respectfor diversity and inclusion in a professional setting.

Παροχές:

You will benefit from:

• Competitive Remuneration Package
• Continuous Training & Development opportunities
• Friendly Work environment

Domes Resorts is anequal opportunity Employer.

Allapplications will be treated in strict confidentiality.

Please note: Onlyshort-listed candidates will be contacted.