Restaurant Service Captain

AboutZélia

Dining atZélia Halkidiki is a language of connection — between people, nature, andtaste. Each restaurant embodies a distinct rhythm within our barefoot-luxuryphilosophy. The Restaurant Service Captain ensures that this rhythmunfolds seamlessly, blending operational discipline with warmth, poise, andguest-focused service.

Role Overview

The Captainleads and coordinates front-of-house operations, actively participates inservice, and ensures team adherence to SOPs, Simphony POS accuracy, andMaterials Control procedures. Responsibilities include:

Implementing outlet-specific SOPs

Training and coaching staff on etiquette, service flow, and upselling

Maintaining timing, consistency, and atmosphere in line with Zélia standards

Key Responsibilities

1. Floor Leadership & Operations

Lead service team; conduct pre-shift briefings (specials, VIPs, upselling focus).

Oversee full service cycle: guest greeting, order handling, pacing, billing, and farewell.

Ensure accurate use of Simphony POS; coordinate orders with kitchen and bar.

Monitor table assignments and ensure seamless guest flow.

2. Staff Coordination & Training

Supervise waiters, runners, and bussers; maintain elegance, consistency, and discipline.

Conduct on-the-job coaching and mock service exercises.

Reinforce grooming, communication, and professional presence.

3. Guest Experience & Standards

Maintain visible presence on the floor; anticipate guest needs.

Handle feedback, special occasions, and service recovery gracefully.

Ensure dining atmosphere and visual presentation reflect Zélia identity.

4. Administration & Systems

Close checks accurately, reconcile reports, maintain logs.

Participate in monthly inventories using Materials Control.

Track breakage, requisitions, and par levels.

5. Team Discipline & Coordination

Enforce punctuality, grooming, and SOP compliance.

Foster a positive, respectful, and collaborative team environment.

Απαραίτητα Προσόντα:

Qualifications & Background

• Diploma/degree in Hospitality or F&B Service preferred
• 3+ years restaurant service experience; 1–2 years supervisory
• Strong knowledge of Simphony POS and service systems
• Fluent in English & Greek; additional languages a plus

Personality Traits

• Calm, poised, and authoritative yet approachable
• Detail-driven, organized, and responsible
• Leads by example; inspires team through demonstration
• Adaptable to guest needs; maintains elegance under pressure

Παροχές:

• Training and development opportunities.
• Supportive and dynamic work environment.
• Competitive compensation.