Night Auditor

About Zélia

ZéliaHalkidiki Resort & Spa, part of Hyatt’s distinguished Destination by Hyattcollection, is a luxurious adults-only 5-star resort with 105 rooms and suites,overlooking the Aegean Sea and Mount Olympus. The resort blends relaxation,wellness, and refined hospitality, offering guests an elegant, seamlessexperience day and night.

The NightAuditor is the overnight guardian of the Front Office: ensuring financialaccuracy, smooth operations, and consistent, attentive guest service. Throughdiligence, professionalism, and composure, the Night Auditor transforms routineovernight procedures into seamless guest experiences.

Role Overview

The NightAuditor oversees all Front Office operations during night shifts.Responsibilities include guest check-ins/check-outs, reservation management,cash handling, daily financial reporting, and coordination with otherdepartments to ensure uninterrupted service.

Key Responsibilities

1. Guest Service & Operations

Conduct check-ins, check-outs, and manage reservations.

Handle guest inquiries, phone calls, and emergencies with discretion.

Maintain a welcoming, professional presence at the front desk throughout the shift.

Coordinate with other departments (Housekeeping, F&B, Security) for guest needs.

2. Financial Duties & Reporting

Reconcile daily transactions, verify guest accounts, and ensure cash accuracy.

Complete End of Day (EOD) procedures and issue daily financial reports.

Prepare documentation and summaries for the next day’s operations.

3. Systems, SOPs & Administration

Operate OPERA Cloud and other Front Office systems accurately.

Log discrepancies, incident reports, and relevant notes for management.

Maintain compliance with internal SOPs regarding financial and guest operations.

4. Team Coordination & Shift Handover

Communicate updates, special requests, or VIP information to day staff.

Ensure smooth handover to the morning Front Office team.

Maintain order, cleanliness, and presentation standards of the front desk area.

5. Suggested Staffing (Night Shift)

1 Night Auditor per night (full coverage)

Collaboration with Security and minimal FO staff for handover support if needed

6. Systems & SOP Expectations

OPERA Cloud: accurate postings, room transfers, check closing.

Cash handling: zero-tolerance for errors, proper reconciliation and logging.

Reporting: End of Day (EOD) reports, guest account summaries, incident logs.

SOPs: guest interactions, emergency procedures, data accuracy, and handover protocols.

Απαραίτητα Προσόντα:

Qualifications & Skills

• Previous experience in a Night Auditor or Front Office role, ideally in 4*/5* hotels.
• Fluent in Greek and English (both written and spoken).
• Strong computer skills; OPERA Cloud knowledge highly desirable.
• Professionalism, attention to detail, and organizational skills.
• Ability to handle stressful situations calmly and efficiently.

Personality Traits

• Calm & Composed: Maintains professionalism during night operations.
• Detail-Oriented: Ensures financial accuracy and operational compliance.
• Guest-Focused: Anticipates needs and responds promptly to requests.
• Reliable & Responsible: Self-motivated and independent during night shifts.

Παροχές:

• Competitive compensation with generous benefits.
• Career growth opportunities within a luxury hospitality brand.
• Opportunity to work in a dynamic, supportive, and world-class environment.
• Accommodation, meals, and transportation provided as required.