Guest Experiences Manager

About Zélia

Part of the Destination by Hyatt collection, Zélia Halkidiki isan adults-only barefoot-luxury resort where wellbeing, gastronomy, and soulfulcelebration converge. Guests come not only to stay — but to immerse themselvesin curated rituals: Yoga in the Olive Grove with live cello, Nightsin White under the full moon, Cinema Under the Stars, and privateyacht escapes. Every experienceis designed to awaken presence and joy.

Role Overview

The Guest Experiences Manager is Zélia’s on-the-ground curator ofmoments. While Marketing defines the vision, you bring it to life — shaping theseason’s calendar, coordinating partners, perfecting logistics, and inspiringguests to join in.

This is a dynamic, guest-facing role — moving fluidly across the resort, fromthe spa to the olive grove — promoting and delivering experiences that embodyZélia’s barefoot-luxury spirit. You will also assist in hosting influencers,editors, and media, ensuring the Zélia story is beautifully represented bothon-site and online.

Key Responsibilities

Programming & Collaboration

• Implement and fine-tune the seasonal experience calendar in collaborationwith Marketing.

• Scout, evaluate, and coordinate external collaborators — musicians, DJs,artists, and activity partners — aligned with Zélia’s aesthetic.

• Coordinate logistics with F&B, Spa, Housekeeping, and Front Office teamsfor flawless event delivery.

Delivery & Hosting

• Oversee the setup and smooth execution of all guest experiences — from yogaand gastronomy rituals to soirées and cinema nights.

• Actively host and interact with guests during events, ensuring energy,warmth, and atmosphere.

• Anticipate needs and adjust details in real time to maintain excellence.

Promotion & Upselling

• Engage guests across all areas — poolside, lobby, spa, restaurants — toinspire and sell experiences.

• Promote premium and signature offerings such as Shizen Omakase, SyntrófíDinners, and private yacht charters.

• Collaborate with Spa and F&B to cross-sell packages and experiences.

Influencers, Media & Content

• Welcome and host influencers, editors, and press guests in coordination withMarketing.

• Ensure storytelling consistency and brand alignment during hosted stays.

• Assist with authentic content creation and capture spontaneous “moments” fordigital use (subject to guest consent).

Monitoring & Feedback

• Track participation, satisfaction, and revenue per experience.

• Share insights and recommendations with Marketing for ongoing refinement.

• Monitor guest reviews and ensure experiences are reflected positively online.

Απαραίτητα Προσόντα:

Qualifications & Experience

• Degree in Hospitality, Tourism, Event Management, Marketing, orrelated field.
• Experience in luxury hospitality, guest experiences, or lifestyleevents.
• Training in sales, event delivery, or digital content is an advantage.
• Fluent in English (Greek orother languages an asset).

Personality Traits

• Charismatic Host: warm, authentic, and naturally engaging.
• Creative & Adaptive: brings atmosphere to life and adjusts withease.
• Sales-Driven with Subtlety: persuasive through storytelling andsincerity.
• Visual Storyteller: understands content and aesthetics intuitively.
• Detail-Oriented Dreamer: balances flawless execution with creativevision.
• Energetic & Resilient: thrives in a dynamic, fast-paced resortsetting.

Παροχές:

• Competitive compensation with generous benefits.
• Career growth opportunities within a luxury hospitality brand.
• Opportunity to work in a dynamic, supportive, and world-class environment.
• Accommodation, meals, and transportation provided as required.