Front Office Manager

About Zélia Halkidiki

ZéliaHalkidiki Resort & Spa, a proud member of the Destination by Hyattcollection, is a luxurious adults-only 5-star resort featuring 105 rooms andsuites. Overlooking the deep blue of the Aegean Sea and the majestic MountOlympus, the resort offers elevated gastronomic, wellness, and hospitalityexperiences in an atmosphere of barefoot luxury.

Role Overview

As Front OfficeManager, you will lead a dynamic team that delivers seamless, warm, andintuitive service throughout every stage of the guest journey — frompre-arrival to post-departure.

You combine operational precision with emotional intelligence, guiding yourteam to make every interaction reflect Zélia’s calm rhythm of excellence.

Key Responsibilities

• Lead, coach, andinspire the Front Office team across reception, concierge, guest relations, andreservations.

• Ensure smooth daily operations — check-in/out, billing, and guestcommunications.

• Personally oversee VIP and repeat guest experiences.

• Monitor guest feedback and online reputation (Medallia, OTAs).

• Collaborate closely with Housekeeping, F&B, and Guest Experience teamsfor flawless service delivery.

• Drive upselling and revenue initiatives while maintaining genuine guestconnection.

• Implement and train on brand standards and digital systems (Opera Cloud,Reserve, DUVE, NEXI).

Απαραίτητα Προσόντα:

• Degree in Hospitality, Tourism, or Hotel Management.
• 5+ years of experience in luxury hotel Front Office, including 2 years in aleadership role.
• Excellent command of Opera Cloud, OTA extranets, and digital guest tools.
• Fluent in English and Greek; a natural communicator and calm leader.
• Strong organizational skills, detail orientation, and genuine care for guestsand team.

Παροχές:

• Full-time position in a refined and inspiringenvironment.
• Competitive salary and performance incentives.
• Accommodation and meals (if required).
• Continuous learning and career growth within the Hyatt family.
• A workplace that values authenticity, collaboration, and genuine hospitality.