Front Office Manager

TOR Hotel Group is afamily-owned business with a long heritage in hospitality, which dates back to1925 and the opening of the first luxury hotel in Thessaloniki. Since then, theTornivoukas family has continued its long tradition with the creation of 5unique hotels in Northern Greece.

Join our team for season 2026 at Eagles Resort a unique 5*Luxury Resort as a

Front Office Manager

Location: Ouranoupolis, Halkidiki

Key Responsibilities:

• Ensure that Front desk and Concierge operations (check in/out,payments, keep area tidy, answer and redirect all incoming calls and e mails,receive letters or packages and distribute them) are carried out in a smoothand exceptional manner, manage all tasks, their respective delegation andfollow-up; schedule shifts
• Maintain effective communication with all related departmentsespecially housekeeping, maintenance and reservations to ensure smooth servicedelivery
• Have constant detailed hotel product knowledge, up to date withguest, VIP arrivals and events within the Resort premises
• Ensure that all guest registrations are completed and correspondwith Fidelio PMS guest information
• Handle all guest requests / complaints; oversee the procedure andoffer guidance and support entire team; maintain high visibility with guestsand employees
• Participate in staff selection procedure, identify training needs,oversee training, perform employee appraisals
• Supervise that health and safety standards aremet and that all employees work in a safe environment and have knowledge ofrecent health and safety regulations
• Prepare reports for management information

Qualifications / Personal characteristics:

• Minimum 2-3 years of experience in a similar position ideallywithin a 5* Luxury Hotel
• Excellent knowledge of English language; a second language(German, Russian or French) will be considered as an asset
• Computer literacy and experience in Opera / Fidelio programs
• Degree / Diploma in Hotel Management
• Excellent time management, multitask and organizational skills
• Strong communicative, interpersonal, managerial and problemsolving skills

Benefits:

• Competitive salary remuneration
• Career development in a fast paced growing workenvironment
• Daily meals
• Training opportunities

TOR Hotel Group is an equal opportunity employer committed tohiring a diverse workforce and sustaining an inclusive culture. We are proud tooffer excellent and professional working environment and further careerdevelopment to passionate professionals.

www.torhotelgroup.gr/career

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