Reservations Agent

Nestled onthe emerald island of Corfu, Angsana Corfu Resort & Spa — the firstBanyan Group property in Europe- blends Asian heritage with Mediterranean authenticity, creating a world where culture, sustainability, and wellbeingflourish together. We foster a team spirit built on continuous learning,collaboration, and care — for our guests, our people, and ourcommunity. If you are passionate about hospitality and eager to grow within adynamic international environment, we would love to meet you.

Our 2026hiring season is open and we are looking to recruit anorganized and detail-orientated individual to join our team as a Reservations Agent.

Position: Reservations Agent

Job Type: Full-time, seasonal contract

Location: Corfu, Greece

As a Hotel Reservations Agent, your mainresponsibility is to assist prospective guests in making room reservations atthe hotel, always providing exceptional customer service.

Key responsibilities (include but are not limited to):

• Answer phone calls and respond to emails from customers who are interested in making reservations or have questions about their reservations
• Provide customers with information about the hotel’s accommodation options, rates, and amenities
• Process reservations, cancellations, and modifications using reservation software
• Collect and process payments from guests
• Communicate with other departments, such as housekeeping and maintenance, to ensure that guests’ requests are met
• Maximize rooms revenue through the conversion of telephone calls into sales
• Be fully conversant with all market segments and rate plans used across all distribution channels
• Identify sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies
• Handle customer queries and complaints relating to Rooms Reservations
• Support the Reservations Manager and/or Revenue Manager with special projects as required

Benefits & Offers:

• Competitive salary and benefits package (including accommodation and full board meals)
• Ongoing trainings, around department & company standards
• Opportunity to travel through our cross-exposure programs (work in other Banyan Group properties at the winter period)
• Professional development and career advancement opportunities
• A supportive and collaborative work environment
• Membership of ALL Heartist Accor staff card, offering staff rates across all Accor properties worldwide

What We’re Looking For:

• Enthusiastic individual, highly communicative and with friendly personality
• Proven experience in Customer Service, ideally in a luxury environment
• Fluency in English
• Good command of a second language (Russian, German, French) would be a plus
• Computer literacy
• Knowledge of Opera

**ToApply ** Please submit your CV at [email protected] Position Job Code RA_1526

AngsanaCorfu Resort & Spa is an equal-opportunity employer. We celebrate diversityand are committed to creating an inclusive environment for all employees.

https://www.angsana.com/en/greece/corfu

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