Croatian Speaking Travel Agent (Remote in Greece)

We are actively recruiting dedicated and customer-focused individuals to fill the role of Remote Customer Support Representative. This position is part of a high-profile international project for a market-leading online platform dedicated to travel bookings and accommodation services. This excellent home-based opportunity requires you to serve the Croatian user base, acting as their primary contact to ensure a smooth and enjoyable user journey on the travel application.

While prior exposure to a customer service environment is helpful, it is not strictly mandatory. We strongly encourage applications from candidates who show a strong aptitude for solving problems, are committed to delivering outstanding service, and possess the necessary linguistic capabilities.

Key Duties and Accountabilities

In your capacity as a Croatian-Speaking Customer Support Agent, your primary tasks will involve:

• Handling Communication: Managing a substantial volume of customer contacts (inbound and outbound) through various channels (telephone, email, and instant messaging) in both Croatian and English.
• Query Resolution: Providing efficient, thoughtful, and professional solutions to customer inquiries related to reservations, modifications, cancellations, billing issues, and general technical support for the platform.
• System Knowledge: Rapidly acquiring and maintaining detailed knowledge of the client's booking system, policies, and operational guidelines to deliver precise and comprehensive support.
• Documentation: Diligently logging all customer interactions, feedback, and final resolutions in the Customer Relationship Management (CRM) software.
• Quality Adherence: Upholding rigorous standards of professional conduct and communication quality in every interaction, ensuring compliance with all Service Level Agreements (SLAs).
• Internal Liaison: Working closely with team members and supervisors to proactively identify recurring service issues and contribute to ongoing improvements in customer processes.
  
  
  

Candidate Profile and Mandatory Skills

Linguistic Requirements (Essential)

• Croatian: Native-level or near-native fluency (C2 proficiency). Must be able to communicate flawlessly, both orally and in writing, in professional settings.
• English: High-level intermediate proficiency (B2 minimum). Necessary for mandatory training sessions, internal team communications, and technical documentation.
  
  
  

General Job Specifications

• Applicants must hold legal authorization to work remotely from Greece and maintain a reliable, high-speed internet connection.
• Exceptional verbal and written communication abilities across the two required languages.
• Excellent ability to listen actively, demonstrate empathy, and maintain strong organizational habits.
• Demonstrated capacity to work autonomously and manage time effectively within a demanding, geographically distributed work environment.
  
  
  

Compensation And Employee Benefits

We offer an attractive benefits package designed to competitively reward our employees' linguistic expertise and support their well-being and professional growth.

Financial Package

• A Highly Competitive Remuneration Structure benchmarked against your specific language skills and market standards.
• Bonus schemes and incentives based on individual performance achievements.
  
  
  

Employee Perks

• Healthcare: Comprehensive private medical insurance coverage.
• Insurance: Life insurance provided for additional financial protection.
• Career Development: Clear opportunities for advancement, vertical promotion, and movement into different internal roles.
• Added Value: Staff discounts, employee referral bonuses, and access to corporate wellness programs.
  
  
  

Equipment Provided

The company will furnish all necessary technological resources, including a work laptop, professional headset, and any other tools required to execute the job duties efficiently from your remote home office in Greece.

️ New Hire Relocation Support (For Candidates Moving to Greece)

To facilitate a smooth move for non-resident candidates, a full relocation package is offered:

• Travel Reimbursement: The cost of your initial flight ticket to Greece will be covered.
• Temporary Housing: Four (4) weeks of complimentary stay in a hotel upon arrival, allowing adequate time to secure long-term residency.
  
  
  

Join Our Global Team

This is your chance to join an international, diverse workforce supporting a globally recognized brand in the travel industry. You will receive thorough training to become a skilled expert in customer experience, all while enjoying the freedom and comfort of a remote role based in Greece. Apply now to kickstart your career in international customer service!