Bilingual Customer Service Advisor (German + English)

Job Title: Bilingual Customer Service Advisor (German + English)

Location: Athens, Greece

Start Date: 26 December 2025

Are you passionate about helping people and creating exceptional customer experiences? Do you speak fluent German and English? Join our international team in Athens as a Bilingual Customer Service Advisor, supporting global travelers with empathy, precision, and professionalism.

Your Role

As a Customer Service Advisor, you will:

• Respond to customer inquiries via phone and email, ensuring clarity and efficiency.
• Properly log and document each interaction in the service database.
• Handle complaints and escalations following company guidelines.
• Meet Service Level Agreements (SLAs) while maintaining service excellence.
• Provide recommendations and troubleshoot issues to enhance overall user experience.
  
  
  

Schedule

• MonFri: 10:00 AM 6:30 PM
• SatSun: 11:00 AM 7:30 PM
• Remote option: available only if submitted two weeks before start date and approved.
• Full-time: 40 hours per week.
  
  
  

Salary & Benefits

• Monthly salary: 1,380 × 14
• 14 Salaries per year: (12 monthly + Easter + split Summer/Christmas bonus)
• Private Health & Life Insurance
• Performance Bonus (based on project evaluation)
• 25 paid annual leave days
• Monthly 50 meal voucher
  
  
  

Contract

• Type: Permanent
• Hours: 8 hours/day, 5 days/week
  
  
  

Relocation Support (for candidates moving to Greece)

• Must arrive in Athens 7 days prior to the start date for hiring documents.
• On-site work required for first 3 months (unless you already reside in Greece with confirmed internet access).
• 3 weeks paid hotel accommodation near the office.
• Up to 300 relocation support paid with first salary.
• Legal assistance with hiring documentation.
  
  
  

Not Included

• Flight ticket (reimbursed up to 300 gross with first payment)
• Airport pick-up
• Transportation from airport to hotel
• Real estate agency assistance after the first 3 weeks accommodation