Remote Czech-Speaking Junior Customer Support

Czech-Speaking Customer Support Specialist

Location: Athens, Greece (Remote & On-Site Options)

Schedule: 09:00 – 19:00, Monday to Sunday (rotational shifts)

Contract: Permanent, Full-time (40h/week – 8h/day, 5 days/week)

About The Role

We are looking for a Czech-speaking Customer Support Specialist with strong communication skills and a passion for helping customers. In this role, you will support users via phone, email, and chat, ensuring a smooth service experience and providing high-quality assistance.

This is an excellent opportunity to join a multicultural team in Athens with long-term career growth and a competitive benefits package.

Responsibilities

• Provide customer support via phone, email, and chat in Czech & English
• Assist with account inquiries, troubleshooting, and product guidance
• Handle complaints efficiently and provide accurate information
• Maintain customer records and follow support processes
• Collaborate with team members and share feedback to improve service quality
  
  
  

Requirements

Native / Fluent Czech

Good command of English

Excellent communication and problem-solving skills

Customer-oriented mindset and positive attitude

Ability to work in rotational shifts, including weekends

Benefits

• 14 salaries per year (12 monthly + Easter bonus + Summer/Christmas bonus)
• Private Health & Life insurance
• Performance bonus (as per project structure)
• 25 days paid annual leave
• €50 meal voucher/month
• Paid training and career growth opportunities
• International and supportive work environment
  
  
  

Type of Work

• Remote & On-Site options available in Athens