Guest Relations Agent

SANI / IKOS GROUP
Πλήρης απασχόληση
Κως

Guest Welcome: Greetguests warmly on arrival and ensure they feel valued throughout their stay.

Guest Support: Handleguest inquiries, special requests, and complaints promptly and professionally.

VIP Service: Assistwith VIP arrivals, room arrangements, and personalized touches.

Coordination: Communicateguest needs and preferences to relevant departments to ensure seamless service.

Feedback: Collect guest feedback and follow up to ensure satisfaction and resolve anyissues.

Standards:Maintain lobby and guest areas in line with hotel presentation and servicestandards.



Απαραίτητα Προσόντα:

  • Proven experience in a relevant position preferably in a 5* resort or hotelenvironment.
  • Fluency inEnglish.
  • Fluency in asecond language (Russian, German, French).
  • ComputerLiteracy and knowledge of Hospitality software (Opera, Fidelio).
  • Degree/Diplomain Hospitality/Tourism.
  • Strongcommunicative, interpersonal & problem-solving skills.

Παροχές:

Team: Becoming a member of an organization that cares about its people, the environment, and the local communities

Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement

Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training

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