Spanish Speaking Customer Experience Specialist

Spanish-Speaking Customer Experience Specialist (Athens, Greece)

About Us

We are Kats Recruitment, collaborating with a forward-thinking multilingual contact centre in Athens dedicated to delivering exceptional customer experience across Spanish-speaking markets. Join our dynamic, international team and bring your language and service skills to the table in a fast-paced, growth-oriented environment.

Role & Key Responsibilities

• Provide top-tier support to Spanish-speaking customers through phone, email and/or chat, ensuring a smooth and professional interaction.
• Fully own customer queries until resolution, maintaining high satisfaction and accuracy.
• Use internal systems to record, track and escalate cases as needed and contribute insights for process improvement.
• Adhere to quality, compliance and productivity targets; collaborate with colleagues and share feedback for continuous optimisation.
• Stay updated on product/service changes, customer behaviour and support trends, and assist in training or knowledge-sharing activities.
  
  
  

Requirements

• Native or C2-level Spanish.
• Good command of English (minimum B2).
• Excellent verbal and written communication skills.
• Strong analytical mindset, good at problem-solving, and able to work with multiple systems simultaneously.
• Prior customer-service or experience in a contact-centre environment is an advantage.
• Based in Greece (or willing to relocate) and ready to work from the Athens office.
• IMPORTANT: We can only consider applicants who are EU citizens or individuals holding a valid EU work permit for Greece.
  
  
  

What We Offer

• Full-time, permanent contract in Athens.
• Competitive salary aligned with language-specialist roles and performance-bonus opportunities.
• Paid training and onboarding with real career-growth potential in a multilingual environment.
• Private health insurance, modern office facilities and a friendly international team culture.
• Chance to live and work in Athens a Mediterranean city with vibrant culture and a high quality of life.
  
  
  

Why Join Us?

If youre a fluent Spanish-speaker who enjoys helping customers, working in an international team and building a career in Greeces dynamic multilingual market this opportunity is for you. Join us and let your skills shine while experiencing the best of the Mediterranean lifestyle.

Let Talent Flow. Let Careers Grow.