Spanish speaking Social Media Customer Specialist

Spanish-Speaking Social Media Customer Expert (Athens, Greece)

About Us

We are Kats Recruitment, partnering with one of the worlds leading social-media platforms to deliver exceptional customer and community support. Join our vibrant international team in Athens and use your Spanish skills to help shape safer, more engaging digital experiences.

Role & Key Responsibilities

• Support Spanish-speaking users via email, chat and phone, ensuring a positive and professional experience.
• Investigate and resolve content, account or policy issues with accuracy and empathy.
• Monitor user reports, escalate sensitive cases and maintain compliance with internal guidelines.
• Provide feedback on recurring issues and suggest process improvements.
• Maintain high attention to detail while balancing efficiency and quality.
  
  
  

Requirements

• Native or fluent Spanish (C1 level or higher) and good English (minimum B2).
• Excellent written and verbal communication skills.
• Analytical mindset with strong problem-solving abilities.
• Previous customer service or content moderation experience is an advantage.
• Tech-savvy and comfortable using multiple systems simultaneously.
• Willing to relocate to Athens or already based in Greece.
• We can only proceed with EU citizens or individuals holding a valid EU work permit for Greece.
  
  
  

What We Offer

• Full-time, permanent contract in Athens.
• Competitive salary with monthly performance bonuses.
• Relocation assistance (flight reimbursement and initial accommodation).
• Paid training and continuous professional development.
• Private health insurance from day one.
• Multicultural and inclusive work environment.
• Career growth opportunities within an international company.
  
  
  

Why Join Us?

If youre a fluent Spanish speaker passionate about social media and digital communities, this is your chance to build your career in sunny Athens while making a real impact. Join our team and grow your career in an international, creative, and people-focused environment.

Let Talent Flow. Let Careers Grow.