Outlet Manager

Key Responsibilities

• Daily Operations: Supervise and coordinate daily operations of assigned outlets (restaurants, bars, lounges) for smooth and efficient service
• Team Leadership: Lead, motivate, and support outlet teams, including managers, supervisors, and service employees
• Service Standards: Ensure all outlets maintain 5-star service levels in line with brand guidelines
• Communication: Act as the key link between the F&B department and outlet leadership, ensuring clear direction and alignment
• Culinary Coordination: Work closely with the culinary team to guarantee timely, high-quality food delivery
• Guest Experience: Drive guest satisfaction through proactive engagement, service recovery, and attention to detail
• Service Monitoring: Oversee service flow and guest experience across outlets, stepping in as needed
• Compliance: Ensure team compliance with hygiene, safety, and grooming standards

Qualifications & Experience

• Minimum 3 years of leadership experience in Food & Beverage, ideally within luxury hotel or resort environments
• Demonstrated ability to manage multiple outlets or large-scale service operations
• Strong leadership and people management skills with a hands-on, service-driven approach
• Excellent communication and interpersonal skills
• In-depth understanding of luxury hospitality standards and service etiquette
• Committed to building high-performing teams and nurturing positive work environments
• Flexible, calm under pressure, and solutions oriented
• Fluent in English; additional languages are an asset
• Degree or diploma in Hospitality Management or a related field preferred

Benefits:

Team: Becoming a member of an organization that cares about its people, the environment, and the local communities

Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement

Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training

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