Guest Relations Agent

Join the NOMÉE Hospitality Group in Santorini and become a valued part of a vibrant team dedicated to delivering exceptional experiences in one of Santorini’s premier luxury hotels and resorts!

As a family-owned and family-run collection, NOMÉE upholds the legacy of authentic Greek hospitality—treating each guest as family and creating memories that last a lifetime.

AMĀRIA Beach Resort in Santorini is in the process of recruiting for the position of Guest Relations Agent for the season 2026.

Responsibilities

• Review arrival lists to welcome guests.
• Welcoming guests in a friendly and professional way.
• Addressing and escalating customer complaints.
• Providing information about facilities, activities and other hotel services.
• Attend to special guests (e.g. VIPs) and answer their inquiries.
• Oversee Guest’s arrangements (e.g. birthdays, proposals, decorations, private dinner, etc.).
• Rooming: Escort the Guest to their room when needed
• Provide information about amenities, area and venues and promote services.
• Offer Guest assistance with certain tasks.
• Address customer complaints and escalate to Front Office Manager when needed.
• Record information in the logbook daily.
• Respond to the online Guest reviews (e.g. Booking, TripAdvisor, etc.).
• Maintain a well-groomed appearance and a tidy work area.
• Assist the Front Office with daily check-ins and check-outs when needed.
• Ensure compliance with health and quality standards.

Απαραίτητα Προσόντα:

Position requirements

• Minimum 2 year experience in a similar position in a 5* hotel
• Fluency in both Greek & English (oral and written)
• Knowledge of Hotel PMS (knowledge of Opera Cloud will be considered as an asset)
• Computer literacy (Windows Word, Excel, Internet)
• Professional personal presentation with strong communication and interpersonal skills
• Be able to act proactively and constantly find creative solutions in every guest encounter
• Excellent time management, multitask & organizational skills
• Teamwork spirit

Παροχές:

What we offer:

• Two meals daily
• Shared accommodation
• Pleasant working environment
• Supportive management
• Professional growth opportunities & career development
• Competitive salary according to qualifications and experience