Guest Relations Manager - Zakynthos

Lesante Collection is looking to recruit for season 2026 a passionate:

Guest Relations Manager

High-end hospitality group, Lesante Collection, is comprised of the three five-star luxury hotels on the island of Zakynthos representing a trilogy of exceptional hospitality and absolute comfort for all. The Group is both family-owned and a proud ambassador for the island’s riches, a characteristic that shines through Lesante Cape, Lesante Blu and Lesante Classic, the three Lesante Collection resorts.

Each hotel is inspires by the lands of Zakynthos in its own right and invites guests to become immersed in the lush nature, inspiring traditions and authentic lifestyle of the finest Ionian Island.

Key Responsibilities:

• Manage and motivate the team to improve sales and quality.
• Monitor customer service level by analyzing guest satisfaction.
• Work with Housekeeping, Food & Beverage and Maintenance to ensure guest needs are exceeded in terms of room requirements and dining expectations.
• Maintain effective communication with all relevant departments.
• Oversees recruiting and hiring for the Guest Relations team.
• Ensure all employees adhere to company grooming standards.
• Leads by example by displaying confidence, energy and enthusiasm.
• Reports directly to the Front Office Manager.

Απαραίτητα Προσόντα:

Best Candidate’s profile:

• Degree in Hospitality / Tourism
• Minimum of 2 years’ experience in a comparable position in luxury hotel operations
• Computer Literacy and familiarity with Hospitality software (Opera, Fidelio)
• Fluency in Greek and English an extra language would be a plus
• Prior LHW experience, in a similar position would be considered an asset
• Hands-on leader
• Dedication and willingness to go above and beyond.
• Passion for delivering exceptional levels of guest service

Παροχές:

Lesante Collection offers:

• Competitive remuneration package
• Accommodation
• Career development opportunities
• Continuous training
• Friendly work environment

Should you wish to be a member of Lesante Collection team, please send us your CV with a photo.

All applications will be treated in the strictest confidence.