Rooms Division Manager

Role Description

The Rooms Division Manager is responsible for overseeing the daily operations of the Front Office, Housekeeping and Guest Relations. The role ensures the highest standards of guest service and room quality, . Key responsibilities include staff supervision, maintaining guest satisfaction, coordinating interdepartmental communication, and upholding the hotel’s quality standards.

Main Duties

• Oversee and coordinate daily operations of Front Office, Guest Relations and Housekeeping to ensure a seamless guest experience from arrival to departure.
• Review and approve work schedules, to ensure productivity and alignment with operational needs and budget requirements.
• Collaborate with the General Manager to monitor operational performance through guest satisfaction scores, service audits and financial reports, identifying opportunities for improvement and implementing corrective actions.
• Lead, develop, and support department heads actively participate in recruitment, training, and performance evaluation processes.
• Handle guest feedback and complaints with professionalism and discretion, ensuring service recovery and continuous improvement.
• Apply and adhere to all procedures related to the company’s Quality, Hygiene, Safety, and Environmental Management Systems.
• Collaborate closely with other operational departments to ensure smooth and efficient hotel operations.

Απαραίτητα Προσόντα:

Qualifications & Skills

• Degree in Hospitality Management / Tourism Management would be a plus
• Fluency in Greek & English
• Effective management, leadership, organizational & cooperation skills
• Strong presentation, negotiation & reporting skills
• Prioritization skills necessary to meet deadlines & achieve quality and financial goals
• Customer-oriented approach and exceptional communication skills
• Excellent knowledge of Microsoft Office Applications (Word, Excel, PowerPoint), internet applications and the use of social networks. Knowledge of Protel PMS will be much appreciated.
• Similar working experience in hospitality industry, especially in 5-star hotels

Παροχές:

Benefits

• Competitive salary
• Accommodation
• Annual participation in hospitality seminars and conferences
• Access to online courses and training platforms
• Career advancement opportunities within the group / hotel chain