Service Catalogue Coordinator

NTT DATA – a part of NTT Group - is a Top 10 global IT services provider, headquartered in Tokyo, with over 150,000 employees.

We deliver consulting solutions by combining specialized sectorial knowledge, our transformation management skills and our large technology expertise (data, RPA, AI, low code, cloud, IoT, virtual reality), to keep our clients, as well as society, a step ahead in this digitally dynamic world

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At NTT DATA everything we do is guided by our core values. We respect every voice, think bold, deliver the outcome and win together. Our leadership approach enables our people to feel inspired to contribute, empowered to take initiative, and genuinely cared for in their growth and wellbein

g.
NTT Data Greece team is looking for a Service Catalogue Coordinator in Athens with a strong background in business analysis, reporting, software delivery and release management to join our IT Service Management team and to work with our clients in the European public sect

or.
Your r

• ole:Own and manage the service catalogue lifecycle, ensuring it reflects current and planned servi
• ces.Collaborate with service owners, architects, and delivery teams to define and update service entr
• ies.Ensure the catalogue is user-friendly, searchable, and accessible to all relevant stakehold
• ers.Maintain metadata, taxonomy, and classification for all servi
• ces.Coordinate with Change, Release, and Configuration Managers to ensure catalogue accur
• acy.Support the digitalization and automation of the Service Catalogue (e.g., integration with ServiceNow or other ITSM too
• ls).Enable self-service capabilities and ensure service request workflows are properly lin
• ked.Monitor service usage, feedback, and performance to identify improvement opportunit
• ies.Ensure alignment with ITIL best practices and organizational standa
• rds.Provide regular reports and dashboards on service catalogue usage and upda

tes.
Your pro

• file:Bachelor’s or Master’s degree in IT, Business, or related f
• ield.Certifications such as PMP, PgMP, MSP, or SAFe Program Consultant (
• SPC).7+ years of experience in IT project/programme manage
• ment.3–5 years of experience in IT Service Management or Service De
• sign.Proven track record of delivering large-scale IT progra
• mmes.Strong understanding of ITIL v4, especially Service Catalogue and Service Portfolio Manage
• ment.Experience with ITSM platforms (e.g., ServiceNow, Jira Service Managem
• ent).Strong knowledge of project management methodologies (e.g., PRINCE2, PMI, Agile, S
• AFe).Excellent leadership, communication, and stakeholder management sk
• ills.Proficiency in tools such as MS Project, Jira, Confluence, or Smarts
• heet.Ability to manage budgets, contracts, and vendor relations
• hips.Excellent communication, documentation, and stakeholder management sk
• ills.Analytical mindset with attention to detail and process orienta
• tion.You must be eligible for EU Security Clearance (at least 5 years of EU nationality in requi

red).
Nice to

• have:ITIL v4 certification (Managing Professional or Strategic Le
• ader).Experience in public sector IT operations or framework cont
• racts.Familiarity with DevSecOps, Cloud services, and automation

tools.
Be

• nefits:Competitive compensation
• packageLaptop & mobile subsc
• riptionMonthly meal v
• ouchersAllowance for home office set-up eq
• uipmentHealth and life insurance for you and your
• familyFlexible hybrid working model, working both from the office &
• remoteA mentor to support you with your employee exp
• erienceContinuous learning opportunities & sponsored certifications (Udemy, language
• s etc.)Clear career paths & a developmental 360° feedback fr
• ameworkAn international dynamic within a fast-paced working envi
• ronmentThe opportunity to work in a diverse environment with talented col

leagues
Why NT

T DATA ?We value a collaborative and supportive environment, celebrating curiosity and en

gagementCareer development. Training path and access to learning opportunities such, yearly performance reviews and a mentorship

program. We believe in work-life balance and flexibility. Wear casual clothing, decide your working hours, and enjoy our hybrid workin

g model. Talent Friends. Refer a friend and receive a bonus when th

ey join. Health & well-being. Focus on your mental health with access to a platform with certified psychologists & mental health workshops. Take a break with one of our online fitness and well-being s

essions. Diversity & inclusion. We are committed to equal employment opportunities regardless of gender, gender expression and identity, sexual orientation, religion, culture, origin, disability, age, or other personal and social characteristics. #WeAreAllUnique #YouMake

UsUnique

Upon receiving an interview, you may request accommodation for any accessibil

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