PSP Relationship Manager

We are Kaizen Gaming

Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents.

Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?

Let's start with the role

We are looking for a PSP Relationship Manager to join our rapidly expanding team in order to maintain our payment capabilities in the countries that we operate and at the same time investigate new and efficient opportunities.

As a PSP Relationship Manager, you will:

• Maintain relationships with all existing payment providers;
• Manage new provider onboarding, from sourcing to introduction and then to contract signing, including commercial negotiations and internal alignments needed with Finance/Compliance/Legal;
• Continuously review supplier product and features, making internal recommendations for updates;
• Work with Product Managers and Product Owners to prioritize new integrations with providers and related updates;
• Collaborate with the Head of Product and Product Managers to continuously review providers’ performance, identify issues, and work to resolve them;
• Review and renegotiate pricing on a regular basis.
• Work closely with Finance and Payments Controlling team to monitor payment pricing vs product performance, settlement, and account balances;
• Research suppliers in new markets of strategic interest to the business;
• Perform competitor supplier analysis on a quarterly basis and drive respective business reviews.

What you’ll bring

• Relevant commercial experience in a similar role either in gaming or in other fast-paced environments, such as forex, banking and fintech;
• Exceptional relationship management skills and ability to navigate between tech and business language;
• Experience in high transaction volumes and rapid growth in terms of markets and sizing.
• Product background would be considered a plus.
• Attention to detail.

Kaizen Gaming Perks

• Hybrid way of working
• A buddy will support you with your onboarding
• Competitive pay and bonus scheme
• Private health insurance for you and your family
• Developmental 360° feedback framework
• Unlimited access to Udemy & continuous training

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We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.