Front Office Manager - Ammoudara, Heraklion Crete

TUI Magic Life Candia Maris, 5* Adults-Only All-Inclusive Fitness & Entertainment Beach Resort and member of the award-winning Metaxa Hospitality Group in Heraklion, Crete invites you to join its team. TUI Magic Life Candia Maris is looking for the season 2026:

Front Office Manager

Your own career story awaits you. Create with us a career path of potential work-life balance. A working environment of equal opportunities, trust, teamwork, recognition, and development await you. Join a team with a passion for meaningful hospitality.

Key Responsibilities:

• Train, supervise and support the staff


• Schedule shifts


• Ensure timely and accurate customer service


• Handle complaints and specific customers’ requests


• Troubleshoot emergencies


• Prepare and monitor budget of labor cost


• Tracking and monitoring payments from various booking sources


• Ensure company’s policies and security requirements are implemented

Essential Qualifications:

• Bachelor’s degree in hospitality management or in related field


• Minimum 3 years of experience as a Front Office Manager role in a 5* hotel environment


• Proficiency in English (oral and written)


• Solid knowledge of MS Office, particularly Excel and Word


• Excellent customer service skills


• Strong organizational and problem-solving abilities


• Ability to multitask in a high-pressure environment

Desirable Qualifications:

• Knowledge of German language


• Knowledge of hotel systems such as PMS, POS, and CRM


• Previous experience in reservation department


• Excellent leadership and communication skills

Benefits:

• Daily meals during hotel operations


• Excellent working environment


• Career development in a fast-paced, growing working environment


• Training opportunities