Technical Support Engineer

Semac Automation is seeking a skilled and dedicated Technical Support Engineer with a background in industrial process engineering and measurement instrumentation. The ideal candidate will possess the technical expertise and experience to provide high-level support for our sophisticated products and solutions, ensuring customer satisfaction and efficient resolution of technical issues.

Location: Drapetsona, Athens

Key Responsibilities

• Identify Hardware and Software Solutions: Diagnose and provide solutions for various technical issues related to hardware and software.
• Troubleshoot Technical Issues: Efficiently identify and resolve technical problems faced by customers.
• Diagnose and Repair Faults: Analyze and repair hardware and software faults to ensure optimal functionality.
• Install and Configure Hardware and Software: Set up and configure systems and software for clients.
• Follow Up with Clients: Ensure issues are resolved satisfactorily by maintaining regular communication with clients.
• Replace or Repair Necessary Parts: Conduct necessary repairs or replacements of hardware components.

Certification, Knowledge, and Experience Requirements

• Greek Citizenship
• Educational Background: Bachelor’s or master’s degree in a related field is mandatory.
• Experience: Junior (1-3 years) or medior (3+ years) working experience is required.
• Industry Experience: Previous experience in measurement instrumentation, services, and solutions for industrial process engineering is essential.
• Technical Support Experience: Must have prior experience working as a Technical Support Engineer.
• Communication Skills: Strong communication and interpersonal skills are required.
• Mobility: Ability to travel and hold a valid driver’s license.
• Language Skills: Must be fluent in English.

What We Offer

• Competitive Salary: An excellent competitive salary scheme based on knowledge and experience, with great terms of employment.
• Professional Development: Active support for your development to grow within your position and the organization.
• Innovation Opportunity: A chance to bring and implement your own ideas to improve yourself, the department, and the organization.

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