IT Service Continuity Analyst

About the job

NTT DATA – a part of NTT Group - is a Top 10 global IT services provider, headquartered in Tokyo, with over 150,000 employees

We deliver consulting solutions by combining specialized sectorial knowledge, our transformation management skills and our large technology expertise (data, RPA, AI, low code, cloud, IoT, virtual reality), to help keep our clients, as well as society, a step ahead in this digitally dynamic world

At NTT DATA everything we do is guided by our core values. We respect every voice, think bold, deliver the outcome and win together. Our leadership approach enables our people to feel inspired to contribute, empowered to take initiative and genuinely cared for in their growth and wellbeing

NTT Data Greece team is looking for an IT Service Continuity Analyst in Athens to work with our clients in the European public sector

Your role:

• Developing, implementing, and maintaining IT service continuity plans that align with business objectives and regulatory requirements
• Conducting risk assessments to identify threats to service continuity and developing mitigation strategies
• Designing and coordinating disaster recovery (DR) plans, including regular testing and drills to ensure readiness
• Managing and coordinating responses to IT service disruptions, ensuring timely resolution and incorporating lessons learned into future planning
• Performing business impact analyses (BIA) to prioritize recovery efforts based on service criticalities
• Collaborating with IT teams, business units, and external partners to ensure continuity plans are integrated and effective
• Maintaining detailed documentation of continuity plans, procedures, and incident repor
• Providing regular updates and reports to senior management on the status of service continuity efforts
• Developing and delivering training and awareness programs to promote a culture of resilience across the organization
• Ensuring compliance with relevant regulations and industry standards related to service continuity and disaster recovery

Your profile:

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field
• Preferred certifications: CBCP, ITIL, CISSP, or equivalent
• 5+ years of experience in service continuity, disaster recovery, or a related field
• Strong understanding of IT infrastructure, including networks, servers, storage, virtualization, and cloud technologies
• Experience conducting risk assessments and developing mitigation strategies using recognized framework
• Proven experience in disaster recovery planning, testing, and execution
• Solid incident management skills with the ability to coordinate response efforts during crises.
• Excellent analytical and problem-solving abilities, especially in conducting BIAs and prioritizing recovery
• Proficiency in project management methodologies and tools
• Knowledge of compliance standards and regulatory requirements related to IT continuity and DR
• You must be eligible for EU Security Clearance (at least 5 years of EU nationality is required)

Benefits:

• Competitive compensation package
• Laptop & mobile subscription
• Monthly meal vouchers
• Allowance for home office set-up equipment
• Health and life insurance for you and your family
• Flexible hybrid working model, working both from the office & remote
• A mentor to support you with your employee experience
• Continuous learning opportunities & sponsored certifications (Udemy, languages etc.)
• Clear career paths & a developmental 360° feedback framework
• An international dynamic within a fast-paced working environment
• The opportunity to work in a diverse environment with talented colleagues

Why NTT DATA ?

We value a collaborative and supportive environment, celebrating curiosity and engagement

Career development. Training path and access to learning opportunities such, yearly performance reviews and a mentorship program.

We believe in work-life balance and flexibility. Wear casual clothing, decide your working hours, and enjoy our hybrid working model.

Talent Friends. Refer a friend and receive a bonus when they join.

Health & well-being. Focus on your mental health with access to a platform with certified psychologists & mental health workshops. Take a break with one of our online fitness and well-being sessions.

Diversity & inclusion. We are committed to equal employment opportunities regardless of gender, gender expression and identity, sexual orientation, religion, culture, origin, disability, age, or other personal and social characteristics. #WeAreAllUnique #YouMakeUsUnique

Upon receiving an interview, you may request accommodation for any accessibility needs.

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