SERVICE SPECIALIST

The Service Specialist is responsible for supporting the local service network by increasing technical know-how, providing product technical support, and assisting in business development. This role reports hierarchically to the Market P&S Manager.

Key Responsibilities:

• Provide technical support to the service network and service technicians in the field.
• Manage and control warranty claims.
• Assist the service network in identifying spare parts and optimizing stock.
• Conduct technical training sessions for service center technicians.
• Report technical and quality issues to headquarters.
• Manage local spare parts replenishment and inventory.

Requirements:

• High school technical certificate.
• 3-5 years of previous work experience in after-sales business for heating and water heating applications
• Strong technical skills.
• Ability to work autonomously and take initiative.
• Excellent relationship management and dynamic personality.
• Team player in a small team environment.
• Proficiency in English.
• Proficiency in PC usage (Office suite).

Additional Information:

• The role involves both office-based tasks and fieldwork, including visits to service centers to see the products at the installation sites.
• Collaboration with various departments to ensure seamless operations and customer satisfaction.
• Opportunities for professional development and career advancement within the company.
• Exposure to a wide range of technical challenges and business development activities.
• A supportive and collaborative work environment.
• Emphasis on continuous learning and improvement.
• Commitment to quality and customer satisfaction.