Turkish-Speaking Customer Experience Officer – Cyprus, Greece or Remote

Turkish-Speaking Customer Experience Officer – Cyprus, Greece or Remote

The Role:

We are looking for a passionate and self-motivated professional to join our Customer Experience Team.

The main responsibilities of the position include:

• Deal with clients’ inquiries via live chat, email and telephone


• Perform personal clientele analysis and taking actions as required


• Handle client inquiries appropriately and ensuring that high level service is provided


• Promote available products and services to clients


• Develop and maintain excellent relationships with prospective and existing clients


• Cooperate effectively with other departments as required


• Contribute to team effort by achieving targeted results

Main requirements:

• Degree in a business-related field

• Client handling experience in the financial services sector is a definite plus

• Fluent Turkish speaker with excellent oral and written skills in English


• Ability to multitask and maintain a high-level of organization

• Outstanding communication and interpersonal skills

• Excellent computer literacy


• Valid work permit required

Benefit from:

• Attractive remuneration package plus performance related reward


• Intellectually stimulating work environment


• Continuous personal development and international training opportunities

Type of employment: Full time

Location: Cyprus, Greece or Remote

Please visit our website www.xm.com/careers to submit your online application for this position.

All applications will be treated with strict confidentiality!