Cloud Adoption Manager

Job Description

Aligned to a territory and working together with Sales and Account Cloud Engineers (ACEs), the Cloud Adoption Manager will primary focus on the post-booking side of our customer’s lifecycle, ensuring a successful and sustainable cloud consumption growth.

Does this pique your interest? If so, we hope to meet you!

To fulfill the role of a CAM we are looking for individuals matching the following profile:

Proven experience in Tech Cloud engineering roles with a track record of successful customer engagements.

Passionate About Technology With Breadth And Depth Knowledge

• Certified on OCI (or equivalent certifications from competition) – minimum OCI Foundations Associate level
• Solid understanding of competitive landscape – hands-on experience with AWS, GCP or Azure is a plus
  
  
  

IT Market Literacy - able to advise on technology standard methodologies by understanding the Cloud market trends and their impact on various industries

High Energy And Social Skills

Focus on Customer Centricity: Always looking to anticipate customer needs and offer the most relevant advice, education or standard methodology. Enjoys customer success

• Communication - Excellent communication and presentation skills with high degree of comfort speaking across all levels of management and IT roles
• Project Management - It is knowledgeable of the most common PM methodologies and tools (ie. Prince2)
• Focused on results to improve problem resolution & escalation management
• Possesses strong listening and coordination skills to comprehend customer’s issues, and work to resolve them. If vital, engage other teams to ensure successful and speedy resolution
• Analytical problem solver with keen problem-solving abilities, strong task planning and delegation skills. Is Pro-active and demonstrates lateral thinking
• Ability to identify and handle escalations
  
  
  

Customer Lifecycle awareness

• Able to understand the customers’ existing IT landscape, business requirements and their definition of success.
• Position Oracle as a business partner by delivering value to functional through executive levels
  
  
  

Commercial business understanding

• Partners with Sales, Account Cloud Engineers, Domain Specialist, Workload Architects and LIFT teams to ensure customer success and predictable and sustainable consumption growth increasing forecast accuracy
  
  
  

Collaboration Skills

• Standout colleague with great networking abilities
• Ability to work in (virtual) teams. To get a specific job done often requires working across various regions, cultures and LoBs
• Strong understanding of the entire TCE ecosystem (and beyond) and how each team contributes to the customer success
  
  
  

Agent of Change, driving creative and new customer engagements to convert our customers on the best cloud advocates!

Responsibilities

The Cloud Adoption Manager will collaborate closely, as needed, with the relevant TCE teams to agree on specific activities and/or deliverables required in each of the accounts they are managing. The ultimate goal is to improve usage and usage growth of Oracle Cloud while also creating a robust customer experience across the entire cloud adoption lifecycle

Typical activities:

Drive a fast and smooth Customer activation

• Equip the customer with the relevant knowledge for early usage
  
  
  

Manage the customer’s Adoption Plan

• Continuously monitor and review Adoption Plan with the customer to guarantee the progress according to their expectations, facilitating the value realization, guarantee success in this Critical Milestone(Go Live as an example) and Provide “Longer Term” customer assistance
• Pro-actively monitor customer environment, assess risk and build mitigation plan
• Detect and flag potential new workloads or implementation opportunities
  
  
  

Energize Customers interest by sharing information and facilitate connection with relevant Oracle activities

Remove barriers

• Assure progress and prompt resolution of SRs and escalations by engaging relevant teams and advocating for customers, while proactively Identify structural issues affecting customer use of Oracle Cloud and build up a resolution plan with relevant teams
• Act as a customer advocate for product features and requirements
  
  
  

Qualifications

Career Level - IC4

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.