Customer Advisor with German

Position: Customer Advisor (German Speaking)

Location: Remote / Greece

Employment Type: Full-time

Are you passionate about providing excellent customer service and building strong relationships? We are seeking a dedicated and empathetic Customer Advisor who is fluent in German and English to join our dynamic team. You will play a key part in delivering support that exceeds expectations and fosters brand loyalty across our client base.

Responsibilities:

• Handle incoming calls and chat communications
• Understand and evaluate customer needs to ensure satisfaction
• Develop lasting relationships built on trust through open and engaging communication
• Deliver precise, reliable, and comprehensive information using appropriate tools and techniques
• Achieve individual and team goals related to customer service and call handling targets
• Maintain detailed records of customer interactions, update customer accounts, and organize documentation
• Adhere to established communication procedures, policies, and guidelines
  
  

Requirements:

• Proficient computer skills
• Strong phone communication abilities with active listening skills
• Customer-focused mindset with adaptability to handle diverse personalities
• Excellent verbal and written communication skills
• Capable of multitasking, prioritizing, and managing time efficiently
• Minimum of a High School diploma
• Native or near-native fluency in German
• English proficiency at B1 level or higher
  
  

Offer:

• Permanent contract
• 14 monthly salaries per year
• Daily meal vouchers loaded on Up Hellas Mastercard
• Private health insurance covering dental and optical care
• Mobility program
• Stimulating and dynamic work environment
• Company-sponsored events
• Complimentary gym access, wellness activities, and rooftop cinema with views of the Acropolis
  
  

Join Us as a German Speaking Customer Advisor

Our team is passionate about delivering world-class customer service and supporting professional development at every step. If you want to make a difference and grow your career in a diverse and inclusive environment, we want to hear from you. Apply now with your CV and a cover letter showcasing your customer service skills, proficiency in German, and commitment to exceptional support.

Application Process – Bilingual Customer Service Roles

If you have a customer-focused personality with fluency in both German and English, we encourage you to submit your application. Please include details of your experience, language skills, and how you go the extra mile for customers in your cover letter.

Diversity and Inclusion at Our Workplace

We are proud to be an equal opportunity employer where diversity is celebrated, and all backgrounds are welcomed. We are committed to fair recruitment and aim to support your career growth, offering a workplace where every voice is valued and respected.