Operations Learning & Development Specialist
Ikos Resorts
Πλήρης απασχόληση
Θεσσαλονίκη
Your main purpose
Developing Operations Induction Training Content, in partnership with the respective Resorts’ management teams and other internal contributors, and updating training content according to new standards, trends, new services, and innovative training methods.
Actively contributing to the Ops Knowledge Library Project, producing or editing content in partnership with external providers.
Conducting research and proposing External Training Providers/programs according to the annual Training Need Analysis process and participating in producing and proposing an efficient annual training plan per Resort.
Organizing and facilitating online or live training sessions, participating in Task Force teams and Pre-Opening Induction Training, and maintaining participation/attendance/evaluation records, as well as the overall administration of Learning & Development activities.
Contributing to other People Experience programs by participating, following up, and supporting Internal Communication campaigns, Performance Management Alignment System, and Employee Events.
Processing general administrative and clerical duties to support the People Experience Department, raising Purchase Order requests in line with the Group's purchasing policy, and following up where appropriate.
What will you bring?
Bachelor’s degree in business administration, Hospitality, Tourism, or other related disciplines; Train the Trainer/Adult Education certification or Instructional Design knowledge will be a plus.
At least 3 years of operational experience in the field of interest (F.O., F&B, etc.), with at least 1 year in a supervisory/managerial position.
Excellent communication and presentation skills, organized, and detail oriented.
Excellent technology skills (Microsoft 365 apps, online platforms, and learning tools administration).
Excellent command of Greek & English languages (spoken & written). Efficiency in Spanish language (spoken & written) will be a plus.
Ability to travel to other properties.
Developing Operations Induction Training Content, in partnership with the respective Resorts’ management teams and other internal contributors, and updating training content according to new standards, trends, new services, and innovative training methods.
Actively contributing to the Ops Knowledge Library Project, producing or editing content in partnership with external providers.
Conducting research and proposing External Training Providers/programs according to the annual Training Need Analysis process and participating in producing and proposing an efficient annual training plan per Resort.
Organizing and facilitating online or live training sessions, participating in Task Force teams and Pre-Opening Induction Training, and maintaining participation/attendance/evaluation records, as well as the overall administration of Learning & Development activities.
Contributing to other People Experience programs by participating, following up, and supporting Internal Communication campaigns, Performance Management Alignment System, and Employee Events.
Processing general administrative and clerical duties to support the People Experience Department, raising Purchase Order requests in line with the Group's purchasing policy, and following up where appropriate.
What will you bring?
Bachelor’s degree in business administration, Hospitality, Tourism, or other related disciplines; Train the Trainer/Adult Education certification or Instructional Design knowledge will be a plus.
At least 3 years of operational experience in the field of interest (F.O., F&B, etc.), with at least 1 year in a supervisory/managerial position.
Excellent communication and presentation skills, organized, and detail oriented.
Excellent technology skills (Microsoft 365 apps, online platforms, and learning tools administration).
Excellent command of Greek & English languages (spoken & written). Efficiency in Spanish language (spoken & written) will be a plus.
Ability to travel to other properties.
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