Customer Service Expert (Czech)
TopTalent Recruitment Agency
Πλήρης απασχόληση Μακρινός
Εργασία εξ αποστάσεως
Position: Customer Service Expert (Czech)
Work model: Remote/Hybrid
Location: Athens, Thessaloniki, Chania, Moschato (Multiple Locations)
Employment type: Full-time
What You Will Be Doing:
Work model: Remote/Hybrid
Location: Athens, Thessaloniki, Chania, Moschato (Multiple Locations)
Employment type: Full-time
What You Will Be Doing:
- Handling incoming phone calls, messages, and emails from customers.
- Providing information and assistance on products and the company's services
- Troubleshooting technical issues and offering solutions to customer inquiries.
- Processing warranty claims, repairs, and replacements.
- Offering product recommendations based on customer needs and preferences.
- Maintaining high customer satisfaction through professional and courteous communication.
- Excellent writing and verbal communication skills in Czech and English.
- Strong attention to detail.
- Good technical troubleshooting and problem-solving skills.
- Ability to handle unexpected changes and customer concerns with professionalism.
- Experience in customer support or technical support roles will be appreciated.
- When needed, relocation support: Flights, accommodation & housing assistance (Athens, Thessaloniki, Chania, Moschato)
- Competitive monthly salary + 2 extra salaries per year.
- Health care benefits and numerous other discounts.
- Full training on products and customer service techniques.
- Professional growth and development opportunities.
- Special events, community involvement, and social responsibility initiatives.
- Free online Greek language courses.
- State-of-the-art premises, providing a great working environment with relaxing break areas.
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