Front Office Agent | Balius Mykonos

Balius Mykonos is looking for a Front Office Agent ( Morning shift) at Mykonos island .

The Front Office Agent is responsible for ensuring that the reception of the hotel is to the highest standard. With a detailed knowledge of the hotel and its concept, you will carry out duties as directed by your manager, with a professional approach towards our guests, members and other employees.

• Providing consistent excellent service to guests upon arrival, and during their stay, from check-in to checkout
• Welcoming and registering guests expeditiously, providing information to them as needed, obtaining identification and credit/check approval as directed by hotel policy
• Verifying rate and departure date. Confirmation and modification of information required to complete the registration process as per hotel procedures
• Answering all guest questions accurately and resolving problems in a timely manner ensuring guest satisfaction. Authorizing revenue allowances as allowed by hotel policy
• Making restaurant, transportation, and/or entertainment reservations for guests, plus other concierge services as requested and having thorough knowledge of hotel amenities, company, and local area & attractions
• Communication and cooperation with other hotel departments to maintain a high level of guest satisfaction
• Understanding of hotel history, services, facility information, and rates and packages

Απαραίτητα Προσόντα:

Requirements

• Degree in Hospitality or Travel & Tourism is highly desirable
• Prior solid work experience as a Front Office Agent or similar roles
• Thorough knowledge of the hospitality industry
• Customer-oriented and friendly personality
• Sound communication and administrative skills
• Excellent command of English language
• Attention to detail and a structured way of working

Παροχές:

By joining our team, you will have the opportunity to work in a stimulating and motivating environment which values and is committed towards its employees.

• Excellent working environment
• Continuous training and development
• Career development and opportunities
• Accommodation Meals