Customer Service Representative - Czech Market (Fully Remote in Greece)

Oceanic View Solutions
Πλήρης απασχόληση Μακρινός
Ηράκλειο
Job Title: Customer Support Representative Czech + English

Location: Remote in Greece

Working Hours: Monday to Friday, 09:0019:00 (40 hours/week)

Salary: 1,300 gross/month x 14 salaries

About The Role

Are you fluent in Czech and English and passionate about helping others? Join a leading international company as a Customer Support Representative and play a key role in delivering exceptional service. Youll assist customers with product inquiries, troubleshooting, and account support via multiple communication channels..

Key Responsibilities

  • Provide support to customers in Czech and English via phone, chat, and email
  • Resolve technical, billing, and product-related issues efficiently
  • Ensure customer satisfaction with every interaction
  • Accurately document case details and escalate when needed
  • Maintain professionalism and empathy at all times


Requirements

  • Native or fluent Czech (C2) and English (C1) skills
  • Excellent written and verbal communication
  • Detail-oriented and customer-focused
  • Computer-literate and adaptable to new tools/systems
  • Prior experience in customer support is a plus


Benefits

  • 14 salaries/year: 12 monthly + 1 Easter + 1 split (Summer & Christmas)
  • 1,300 gross/month salary
  • Private Health & Life Insurance
  • Performance bonus (subject to project-specific details)
  • 25 days of annual paid leave
  • 50/month meal voucher ticket
  • Permanent contract with a stable MondayFriday schedule (no weekends)


Relocation Information

  • For candidates already based in Greece (without remote eligibility): No standard relocation package offered The client may review assistance options case-by-case
  • For international candidates relocating to Greece:
    • Must arrive in Athens 7 days before the start date for hiring documentation
    • On-site work required for at least 3 months, unless the candidate already has a residence in Greece with a verified internet connection
    • 3 weeks of hotel accommodation near the office provided
    • Up to 300 relocation support (paid with first salary)
    • Legal support for hiring documentation (candidates are responsible for gathering required docs)


    Ready to start your next chapter in Athens and support customers worldwide? Apply now and be part of a vibrant, forward-thinking team!

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