Front Office Receptionist / Composer

Hotel Name: ONOMA

Region: Thessaloniki

Position: Front Office Agent day and night

Full time

Responsibilities:

• Perform all check-in and check-out tasks day and night
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our property, our hotel loyalty program, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Arrange personalized services for VIP customers and event attendees, like wedding guests or corporate
• Upsell additional facilities and services, when appropriate

Qualifications:

• Hands-on experience with PROTEL PMS

• Bachelor and/or Master Degrees in Tourism studies
• Excellent written & verbal communication skills in Greek & English language
• Good communication skills in German, Spanish, Italian or other language will be taken under serious consideration
• PR skills/Customer service attitude/Excellent communication and organizational skills
• Significant Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Excellent computer skills and reception programs, MS Office (Word, Excel,)
• Organizational skills, attention to detail and ability to adjust to a demanding professional environment

Απαραίτητα Προσόντα:

Παροχές:

ONOMA HOTEL offered an attractive package of benefits is according to qualifications.