Outlet Manager

SANI / IKOS GROUP
Πλήρης απασχόληση
Χανιά

Your main purpose

Daily Operations: Supervise and coordinate daily operations of assigned outlets (restaurants, bars, lounges) for smooth and efficient service.

Team Leadership: Lead, motivate, and support outlet teams, including managers, supervisors, and service employees.

Service Standards: Ensure all outlets maintain 5-star service levels in line with brand guidelines.

Communication: Act as the key link between the F&B department and outlet leadership, ensuring clear direction and alignment.

Culinary Coordination: Work closely with the culinary team to guarantee timely, high-quality food delivery.

Guest Experience: Drive guest satisfaction through proactive engagement, service recovery, and attention to detail.

Service Monitoring: Oversee service flow and guest experience across outlets, stepping in as needed.

Compliance: Ensure team compliance with hygiene, safety, and grooming standards.

Απαραίτητα Προσόντα:

Qualifications & Experience

  • Minimum 3 years of leadership experience in Food &Beverage, ideally within luxury hotel or resort environments.
  • Demonstrated ability to manage multiple outlets orlarge-scale service operations.
  • Strong leadership and people management skills with ahands-on, service-driven approach.
  • Excellent communication and interpersonal skills.
  • In-depth understanding of luxury hospitality standards andservice etiquette.
  • Committed to building high-performing teams and nurturingpositive work environments.
  • Flexible, calm under pressure, and solutions oriented.
  • Fluent in English; additional languages are an asset.
  • Degree or diploma in Hospitality Management or a relatedfield preferred.

Παροχές:

  • Team: Becoming a member of an organization that cares about its people, the environment, and the local communities
  • Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement
  • Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training

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