Remote Junior Customer Support Representative (Italian-Speaking)
CallForTalents
Πλήρης απασχόληση Μακρινός
Θεσσαλονίκη
Key Responsibilities
- Handle customer inquiries via phone, email, and chat, providing professional, accurate, and timely responses.
- Assist customers with product-related questions, issues, and troubleshooting.
- Provide technical support when necessary and escalate complex inquiries to the appropriate departments.
- Maintain customer records and document interactions in the CRM system.
- Strive to meet and exceed customer satisfaction and performance targets.
- Contribute to continuous improvement in customer service processes and workflows.
- Language Skills: Native or fluent in Italian; proficiency in English (B2 or higher).
- Strong communication skills and a positive, customer-first attitude.
- Ability to handle customer inquiries with patience, empathy, and professionalism.
- No prior experience required – comprehensive training will be provided.
- Basic computer skills and ability to work with customer service tools and software.
- A team player with a proactive approach to learning and problem-solving.
- Begin your career in customer support with a comprehensive training program.
- Enjoy working in a vibrant, multicultural environment in Athens.
- Competitive salary and benefits package.
- Opportunities for career growth and development within the company.
- Be part of a supportive, friendly, and professional team.
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