It Service Desk & Technology Center Officer

In Kotsovolos we embrace everything you have to offer.
Join our team and let’s #beMORE together!

In numbers
3.000+ Kpeople | 90+ stores | 3 logistics centers | 1 call center | 2 modern training centers| 6 academies | 53.000+ hours of training per year

Our goal
Planning our future and through latest technologies and innovation, make our lives better

Your everyday work-life

• Identify the technical solutions and sourcing needed to support the needs of the business
• Resolve incoming incidents relating to use of systems (second level support) in discussion with the caller, capturing relevant information for further analysis
• Ensure that delivery of all services is in line with requirements, providing support and continuous improvement
• Work with the rest of department to ensure operational and technical best practice, own initiatives for improvement
• For more complex problems, elicit sufficient details of the problem to enable the appropriate escalation path to be identified, and involves the appropriate specialist in problem resolution
• Own and manage projects for information technology deployment in stores (store development)

As an ideal fit, you should have

• Bachelor’s degree in Computer Science, Software Engineering, or related field (or equivalent work experience)
• Good knowledge of Office 365 (administration and solution development)
• Good knowledge of Active Directory, Microsoft Exchange, Teams Admin Center, Windows servers administration
• Familiarity with Azure technologies
• Familiarity with Power Apps and Power Automate will be considered a plus
• Working in shifts and open to travel

What we offer

• Continuous training in new technologies and tools
• Career development and growth opportunities
• Competitive bonus scheme, performance-based
• Group health/medical insurance package
• Internal wellbeing actions

Join #teamKotsovolos and be part of a team that promotes new technologies, loves to evolve, embraces diversity and is next to society.