Customer Experience Business Analyst

Metlen Energy & Metals is a global industrial and energy company covering two business Sectors: Energy and Metallurgy. The Company is strategically positioned at the forefront of the energy transition as an integrated utility, while already established as a reference point for competitive green metallurgy at the European and global level. It has a consolidated turnover and EBITDA of €5,492 million and €1,014 million, respectively, and employs more than 6,583 direct and indirect employees in Greece and abroad. At METLEN Energy & Metals, we are catalysts for a sustainable future, positioned at the forefront of the energy transition while being a reference point for competitive green metallurgy at both the European and global levels. We are a global industrial and energy company operating across two highly interconnected and complementary sectors: Energy and Metals. With a consolidated turnover of €5,683 million and an EBITDA of €1,080 million, along with a workforce of over 7,627 dedicated individuals, we drive success through cutting-edge technology and diverse talent.

We are committed to embracing new state-of-the-art technologies and advancements, propelling us towards a cleaner, brighter tomorrow. Our positive footprint extends across five continents, creating a lasting impact. At METLEN, we foster a culture of resilience, challenge, respect, excellence, and change, empowering our diverse workforce to achieve remarkable outcomes.

We are currently looking for a Customer Experience Business Analyst to join our Customer Excellence Team part of our M Energy Customer Solution Division in our Paiania Offices.

By joining this role, you'll play a pivotal part in shaping and implementing our Customer Experience (CX) strategy. You will analyze customer data and feedback, identify opportunities for improvement, and drive cross-functional initiatives that enhance satisfaction and contribute to commercial success.

Your Role Will Encompass

• Analyzing customer feedback, behavior, and satisfaction metrics to uncover pain points and improvement areas.
• Designing and managing CX improvement projects, ensuring on-time and on-budget delivery.
• Generating insights that connect customer needs with business objectives.
• Collaborating with cross-functional teams to gather requirements and align initiatives.
• Visualizing key trends and insights using tools like PowerBI.
• Supporting continuous process improvements across customer touchpoints.
• Preparing reports and presentations to effectively communicate findings and recommendations.
  
  

What You Bring To The Role

• University degree in Mathematics, Statistics, Computer Science, Marketing Research, or a related discipline.
• 2+ years of experience in customer experience, business analysis, or project management.
• Proficiency in data visualization tools such as PowerBI.
• Strong analytical and problem-solving skills.
• Ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills.
• Commercial mindset and business acumen.
• Fluency in English (written & spoken).
  
  

Share The Same Value-Based Behaviors

• People & Personal Growth.
• Results Orientation & Safety Excellence.
• Collaboration & Trust.
• Empathy & Effective Communication.
• Flexibility & Adaptability.
  
  

Your Benefits

• Competitive remuneration package.
• Ticket Restaurant.
• Preferential household electricity plan.
• Group Health Insurance program.
• Pension Plan.
  
  

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At Metlen Energy & Metals we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.