Trainer & Quality Specialist

Metlen Energy & Metals is a global industrial and energy company covering two business Sectors: Energy and Metallurgy. The Company is strategically positioned at the forefront of the energy transition as an integrated utility, while already established as a reference point for competitive green metallurgy at the European and global level. It has a consolidated turnover and EBITDA of €5,492 million and €1,014 million, respectively, and employs more than 6,583 direct and indirect employees in Greece and abroad. At METLEN Energy & Metals, we are catalysts for a sustainable future, positioned at the forefront of the energy transition while being a reference point for competitive green metallurgy at both the European and global levels. We are a global industrial and energy company operating across two highly interconnected and complementary sectors: Energy and Metals. With a consolidated turnover of €5,683 million and an EBITDA of €1,080 million, along with a workforce of over 7,627 dedicated individuals, we drive success through cutting-edge technology and diverse talent.

We are committed to embracing new state-of-the-art technologies and advancements, propelling us towards a cleaner, brighter tomorrow. Our positive footprint extends across five continents, creating a lasting impact. At METLEN, we foster a culture of resilience, challenge, respect, excellence, and change, empowering our diverse workforce to achieve remarkable outcomes.

We are currently looking for a talented Trainer & Quality Specialist to join our B2C team part of our M Energy Customer Solutions Division in our Paianias Offices.

By joining this role, you will play a vital part in ensuring that Sales Teams acquire the necessary skills and knowledge, while also monitoring and evaluating the quality of work, providing feedback, and driving continuous improvement initiatives

Your Role Will Encompass

• Performing quality assurance processes to monitor and evaluate employee performance.
• Providing on-the-job training through call evaluations (B2C) to foster continuous performance improvement and enhance service quality.
• Giving constructive feedback to employees derived from quality assessments and observations.
• Identifying opportunities to enhance training materials, processes, and methodologies based on feedback and industry best practices.
• Collaborating with teams to maintain accurate records of training activities, performance evaluations, and improvement plans.
• Generating reports to communicate training and quality metrics to the team’s management.
• Implementing improvements and adjustments based on feedback and evaluation outcomes.
• Identifying skills gaps and recommending training solutions to enhance employee skills and capabilities.
  
  

What You Bring To The Role

• Bachelor’s degree in Education or related fields.
• 1+ years of experience in training, quality assurance, telesales team leadership, or a similar role in a B2C call center environment.
• Proficiency in MS Office.
• Experience in reporting.
• Certifications in training or quality management are a plus.
• Familiarity with CRM systems and evaluation tools.
• Strong understanding of training methodologies and quality assurance processes.
• Excellent presentation and communication skills.
• Detail-oriented with strong organizational and multitasking abilities.
• Strong interpersonal skills and the ability to work collaboratively with various teams.
• A focus on problem-solving and a continuous improvement orientation.
  
  

Share The Same Value Based Behaviors

• People & Personal growth.
• Results orientation & Safety excellence.
• Collaboration & Trust.
• Empathy & Effective communication.
• Flexibility & Adaptability.
  
  

Your Benefits

• Competitive remuneration package.
• Ticket Restaurant.
• Preferential household electricity plan.
• Group Health Insurance program.
• Pension Plan.
  
  

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At Metlen Energy & Metals we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.