Front Office Agent

Applications now open for Front Office Agent!

Job Title: Front Office Agent

Location: Athens, Greece

Responsibilities:

Guest Service & Engagement:

• Greet and assist guestswarmly, manage check-in and check-out, and handle all guest inquiries promptlyand efficiently according to high-level standards of Urban Nest.
• Ensure thatall Guest’s enquiries and complaints are managed, recorded and resolvedpromptly in a professional manner.

Reservations & Room Management:

• Coordinate bookings, assign rooms, and manage cancellations and modifications,ensuring the hotel’s occupancy is maximised and guests’ expectations are met.

Administrative Tasks:

• Manage phone and email inquiries/reservations, processpayments, maintain daily logs, and provide end-of-day reports.

Support for the Boutique Hotel Experience:

• Collaborate with other team members to maintainour high standards in ambiance, cleanliness, and guest satisfaction.
• Assistwith the breakfast service Team when the need appears.

Concierge Assistance:

• Offer recommendations on local attractions, dining, and events; arrangetransportation, tours, or other special requests to enrich the guestexperience.

Billing and Payment Processing:

• Handle billing, process payments,and maintain accurate financial records for each guest stay.

Maintain Lobby Standards:

• Ensure the front desk and lobby area are clean, welcoming, andreflect the boutique hotel’s brand and aesthetic.
• Housekeeping Supervisingand time management.
• Knowledge of hotel room categories, room rates,packages, promotions and other general product knowledge necessary to performdaily duties.

Team Support:

• Ensure that all Front Office Team is fully awareof the situation of the hotel and guests’ feedback and updated for upcomingevents

Qualifications:

• Previous Experience in front desk boutique hotelenvironment, is preferred.
• Familiarity with hotel management software (PMS) andChannel Manager is ideal, along with basic Microsoft Office skills.
• A passionfor customer service and an eye for detail to provide memorable guestexperiences Strong communication and organisational skills.
• Proficient user ofEnglish; with additional language skills a plus.
• Ability to demonstrateenthusiasm and innovation
• Degree in hotel management is a plus

What We offer:

• Small Team with collaborative and supportive environment
• Competitive salary
• Social Insurance

Urban Nest is an equal opportunities employer.

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