Front Office Agent

Job Title: Front Office Agent

Location: Pierros Verde, Lithakia Zakynthos

Employment Type: Seasonal

Our Philosophy:

At Pierros Verde, we believe in crafting moments of serenity and beauty, combining the island’s natural charm with refined hospitality. Designed with an eye for detail and a passion for comfort, our hotel provides a sanctuary where luxury meets nature. Here, every guest is treated as a cherished friend, and every experience is thoughtfully curated to ensure complete satisfaction.

We are now seeking a dedicated and welcoming Front Office Agent to join our team and be the first point of contact in delivering a warm and memorable experience to every guest.

Key Responsibilities:

-Guest Welcome: Greet guests warmly upon arrival, assist with check-in and check-out procedures, and ensure a seamless front-desk experience.

-Reservations: Manage bookings via phone, email, and OTA platforms, ensuring accuracy and attention to detail.

-Information & Support: Provide guests with information about hotel services, local attractions, and activities with professionalism and enthusiasm.

-Issue Resolution: Address and resolve guest concerns or complaints promptly and effectively.

-Coordination: Communicate efficiently with all hotel departments to fulfill guest requests and ensure operational harmony.

-Cash & Billing: Handle transactions, process payments, and maintain accurate billing records.

-Record Keeping: Maintain guest records, registration details, and reports with confidentiality and accuracy.

-Presentation: Maintain the cleanliness and professional appearance of the front desk and lobby area.

Requirements:

-Experience: Previous experience in a similar front-desk or hospitality role is preferred.

-Language Skills: Proficiency in English is essential; knowledge of Greek or other languages is an asset.

-Tech Skills: Familiarity with reservation systems and basic computer skills (Word, Excel, PMS systems).

-Interpersonal Skills: Excellent communication, active listening, and a naturally warm demeanor.

-Professionalism: Presentable appearance and a calm, solution-oriented attitude, even under pressure.

-Flexibility: Ability to work varied shifts, including evenings, weekends, and holidays.

-Teamwork: Positive attitude and willingness to collaborate with other departments.

Be the Heart of Guest Hospitality

Join our team and become the face of Pierros Verde’s warm welcome. Help us create unforgettable stays with care, attentiveness, and elegance. Be part of our story – and let your career grow with us.

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