Hotel Operations Manager, Metsovo

• Overseeing day-to-day hotel operations, ensuring the smooth and efficient running of all departments, including front office, housekeeping, food and beverage, maintenance, and security.


• Ensuring the highest level of guest satisfaction through impeccable service, prompt issue resolution, and continuous improvement of guest experience.


• Recruiting, training, and supervising a skilled and motivated team. Setting performance expectations, conducting performance reviews, and fostering a positive working environment.


• Setting Hotel Quality and Performance standards, and assessing and managing risk within, and across, multiple hotel operation departments.


• Maintaining and enhancing quality standards throughout the hotel to ensure a consistent and exceptional guest experience.


• Ensuring the safety and security of all guests and staff, including emergency response procedures.


• Handling guest complaints and concerns professionally, and taking appropriate actions to resolve issues and maintain positive relationships.


• Managing relationships with suppliers and service providers, negotiating contracts, and optimizing cost-effective partnerships.


• Identifying opportunities for improvement, implementing best practices, and striving for excellence in all aspects of hotel operations.


• Ensuring compliance with all relevant laws, regulations, and health and safety standards.


• Preparing and presenting regular reports to senior management, including financial reports, performance metrics, and operational updates.


• Available on call 24 hours a day to resolve any urgent problems on emergencies.

Prerequisites:

The ideal candidate should possess the following qualifications:

• Proven experience in hotel management, including a minimum of 5 years in a managerial role in 5* hotels, SLH or Design hotels.


• Strong leadership and team management skills.


• Excellent communication and interpersonal abilities.


• Exceptional problem-solving and decision-making skills.


• Knowledge of hospitality industry trends and best practices.


• Ability to work flexible hours, including evenings, weekends, and holidays.


• A passion for delivering outstanding guest experiences.


• Leading by example.

Education:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.


• Professional certifications in hotel management or related disciplines are a plus.


• Excellent Knowledge of English.


• Other languages will be an asset.


• Proficiency in hotel management software & PMS Systems.

An attractive package of benefits is offered according to qualifications.

Should you wish to be a member of HotelBrain team, please send us your CV with a photo.

All applications will be treated with the strictest confidence.