Digital CX Support Associate (Fixed Term)

Job’s Purpose

This role acts as the primary liaison between IT and the Ecommerce business units, ensuring smooth communication and coordination during system testing. The individual is responsible for identifying and facilitating the resolution of technical issues, while also serving as a key point of contact across multiple departments, including Operations, IT, and Ecommerce.

What you will focus on:

• Oversees operational systems and ensure their effective functioning by providing day-to-day technical and user support.
• Provides support for delivery point operations, including slotting, time slot management, and capacity scheduling.
• Collaborates with with end-users and IT to install Rf devices, label printers, configure and maintain data.
• Operating hardware equipment
• Prepares and share status updates & reports
• Supports User Acceptance Testing (UAT) to ensure successful project implementation.

What you have

• Bachelor’s Degree preferred, ideally in Information Systems or a related field
• Minimum 1-2 years’ technology experience and a knowledge of retail store systems and procedures is preferred
• High level Microsoft Excel skills
• Scripting and SQL experience a plus
• General networking knowledge
• Excellent command of the Greek & English language both written & spoken

What you bring

• Communication | Deliver messages in a clear, compelling, and concise manner, with the ability to craft compelling content.
• Collaboration | Collaborate effectively, relate positively with cross-functional teams and value team’s ideas
• Analytical Thinking | Εxtract key information from data, identify & define problems, develop workable solutions
• Togetherness | Value team’s ideas, each member’s uniqueness and safeguard belonging
• Cultural adaptability| to integrate and work in an international environment with multilingual culture

We care for You

• Hybrid way of Working
• Free lunchbreak in our restaurant
• Free parking
• Lifelong learning & development
• Wellbeing Program

A place where everyone belongs

We strive to be a better place to work where our people reflect the markets we serve, where their voices are heard and valued, they find purpose in their work, and can grow and contribute to their fullest. We are an equal opportunity employer, and all applicants/employees will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law.

Certified by Diversity Charter Greece and SHARE Equality Label

All applications are treated with utmost confidentiality