Remote Customer Care with an Operation System Corporation (German Language)

Do you have a strong background in Computer Science or IT engineering? Join our dynamic Technical Support Experts team in Greece!

A global leader and valued partner of our company, is offering a fantastic opportunity for passionate technology enthusiasts to grow with us. If you're a fluent German speaker with excellent technical skills, this is the perfect chance for you to be part of the Technical Support Engineers team!

Work remotely from anywhere in Greece!

What You'll Do:

• Provide excellent support to Business Customers by addressing their inquiries and troubleshooting technical issues.
• Collaborate effectively with customers to resolve their issues or escalate them as needed, ensuring a seamless and positive experience.
• Keep stakeholders and Business Customers informed with clear communication about the status of their issues, both written and verbal.
• Log cases in internal systems and stay updated on the latest products and services.
• Engage with Business Customers through multiple communication channels to resolve their queries.
• Offer comprehensive technical assistance, optimizing program efficiency across various billing platforms.
• Build and maintain strong relationships with Business Customers by responding to their questions and concerns with professionalism and speed.
• Investigate issues, provide solutions, and ensure customer satisfaction is always a top priority.
  
  
  

What You Bring:

• Fluency in German.
• Excellent communication skills in English.
• Strong written and spoken communication skills, along with outstanding soft skills and problem-solving abilities.
• A solid background in Science, Math, Engineering, or Computer Science.
• 2-3 years of helpdesk or system administration experience, especially within medium to large businesses.
• Proficiency with Microsoft Office products.
• Experience in Business Client support or service, in both B2B and B2C roles.
• Strong listening skills with the ability to ask strategic questions and offer insightful recommendations that resolve customer challenges.
• Technical expertise in Windows Operating Systems, Local and Wide-area networking, Microsoft productivity suite, Directory Services and Active Directory, and experience with Exchange, Outlook, SharePoint, Office Applications, Skype for Business, and Teams.
• Flexibility in adapting your approach based on customer personality and needs.
• Certifications such as MCSE or Cisco are a great advantage.
  
  
  

What We Offer:

• Competitive monthly salary plus two extra salaries per year.
• Healthcare benefits and access to numerous discounts.
• Full training provided by certified instructors.
• Opportunities for professional growth and career development.
• Free online Greek language courses.
• Work for a Great Company that values diversity.
  
  
  

This is a fantastic opportunity to boost your career with a global brand, gaining valuable experience while working for a company that champions diversity and equal opportunities for all.