AMOH | Front Office Agent / Receptionist

Amoh, a Luxury Collection Resort, Rhodes by Marriott and part of Wavemaker Hospitality is a luxurious resort on a Rhodes peninsula near the ancient Lindos. Amoh offers a unique working environment for professionals eager to grow and contribute to delivering exceptional high-standard experiences.

As a Front Office Agent, you are an integral part of our commitment to delivering exceptional guest service, combining efficiency, courtesy, and professionalism to ensure a memorable and seamless stay for our valued guests.

Responsibilities

• Greet and welcome guests with warmth and professionalism, creating a positive first impression.


• Effectively address guest inquiries, providing accurate information about the hotel facilities, services, and local attractions.


• Efficiently handle room reservations, ensuring accuracy and timely confirmation.


• Collaborate with other departments to meet specific guest requests and preferences.


• Create a welcoming and friendly atmosphere, fostering positive interactions with guests.


• Serve as a central communication point between guests and various hotel departments.


• Conduct smooth and expedited check-in and check-out processes, adhering to established procedures.


• Handle guest payments accurately and securely, utilizing the hotel's payment systems.


• Maintain accurate and up-to-date guest records, ensuring confidentiality and compliance with privacy regulations.


• Address guest concerns or issues promptly and professionally, seeking effective resolutions.

Requirements

• Bachelor's degree in hospitality management, business administration, or related field.


• Minimum of 2 years of experience in a front office, customer service, or hospitality role


• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and other stakeholders.


• Strong organizational, time-management skills, problem-solving and decision-making skills, with the ability to handle complex and/or escalated guest issues and find creative solutions


• Knowledge of hospitality industry best practices, including customer service and guest experience.


• Proficient in English, additional languages a plus.


• Strong computer skills, including MS Office proficiency and hotel management system experience.

Benefits

• Competitive salary and other benefits (as per local legislation)


• Advanced opportunities for professional growth


• Accommodation (if necessary) and board


• Participation in educational programs


• Diverse and multicultural environments


• Professional skills development