Technical Customer Service Specialist

About Us

At Diversey - A Solenis Company, we are the pioneer and facilitator of our clients' success across a wide range of industries worldwide. We achieve this through our revolutionary cleaning and hygiene technologies, including floor care machines, cleaning tools & utensils, and specialized chemicals for the Food & Beverage industry.

We are looking for a skilled Electrical Service Technician / Technical Customer Service Specialist to join our team and support our customers across Greece. If you have a passion for troubleshooting, enjoy working independently, and want to grow your career in a multinational environment, this could be the perfect opportunity for you.

Location: Athens or nearby

Scope: entire Greece

Key Responsibilities

• Perform scheduled maintenance and service visits to ensure optimal equipment performance.
• Diagnose and repair issues, responding to emergency service calls and implementing effective solutions.
• Support new customer installations, ensuring proper setup and calibration.
• Provide training to customers on the safe and efficient use of dosing equipment and hygiene solutions.
• Stay updated on industry trends and maintain strong relationships with OEM partners.
• Collaborate with sales and technical teams to enhance customer satisfaction.
  
  

Requirements

• Experience in electrical engineering and mechanical installations.
• Strong problem-solving skills and ability to troubleshoot technical issues.
• Willingness to travel across Greece (up to two weeks per month).
• Proficiency in Excel, Word, and PowerPoint.
• Fluency in Greek and English (written and spoken).
• Degree in Electrical Engineering or an equivalent qualification.
• Valid, clean B-category driving license.
  
  

Preferred Qualifications

• Previous experience in the food & beverage industry.
• Understanding of basic chemistry related to cleaning processes.
• Experience in customer-facing technical support.
  
  

What We Offer

• A structured multinational environment with a strong focus on teamwork.
• Competitive salary and annual performance bonus.
• Comprehensive benefits package, including:
• Private health insurance and pension scheme
• Meal vouchers and school support vouchers
• Company car, laptop, and mobile phone to support your work.
• World-class training and career development opportunities.
• Opportunities for career growth within the company, including international roles.
  

Join us and be part of a company that values technical expertise, customer satisfaction, and professional development.

Apply today!