Technical Analyst

Job Description

Chubb is the world’s largest publicly traded property and casualty insurer operating in 54 countries, Chubb is making significant investments to thrive in a digital age. Chubb launched its third Technology Hub in Thessaloniki in 2022 which is rapidly developing. Our new center of excellence in Greece is positioned to drive our ongoing business and to support our digital business transformation, as well as the company's operations in the European region which encompasses 27 countries.

Overview

Chubb is looking for a Technical Analyst to join our team. This is a permanent full-time position and a compelling opportunity to join a global, growing, financially stable and successful company. As an industry leader, Chubb is an employer of choice for skilled technology professionals aspiring to develop a meaningful career in a fast-paced, diverse company with offices in most major cities in the world.

Responsibilities

• Business analytical and technical support of our key Critical & Important applications including Respond for Complaints and Cluster Seven EUC solutions management.
• Build & demonstrate a detailed business and underpinning technical understanding of these applications, including: knowledge of server and other supporting infrastructure, undertake incident triage/resolution, problem investigation & resolution, change, release & upgrade management, testing, project planning and deployment, license management and vendor management.
• Develop a capability for configuration development and support for the Respond complaints platform specifically. Taking requirements from user concepts to delivery.
• Ensure software currency is maintained, ensuring we remain on supported platforms, including the planning and delivery of SQL/Windows upgrades in line with dictated project timelines.
• Be able to identify and provide solutions to maintain application resiliency expectations and performance standards.
• Ensure our applications are maintained/enhanced within Information Security and Architectural guidelines and being a ‘go to’ for Security issue and exception management. Lead our responses to Security initiatives and requirements.
• Responsibility for ensuring that new/amended versions of the Team’s supported applications, and those newly assigned follow architectural and security governance requirements as part of the Build Permit process. Also ensuring the applications & infrastructure system of record (APM/CMDB) is kept fully maintained for applications which the team is responsible for.
• Service transition, support, enhancement and change budget management for additional applications that our Team may be asked to accommodate.
  
  

Qualifications

QUALIFICATIONS

• 4-5 years of experience in a similar technically oriented, business-focused role, looking for a new challenge/opportunities.
• Experience of prior working within insurance and/or financial services regulatory frameworks is desirable.
• Experience of working within a large global organization, with a European remit and where IT services are delivered from multiple geographies and time zones.
• Demonstrable experience in the support of complex business applications, with strong analytical and problem-solving skills.
• Experience of working in an Agile environment.
• Good understanding of technical environments underpinning applications, including MS Windows, SQL Server and also Cloud hosting environments such as MS Azure.
• Ability, determination and willingness to accept a variety of challenging assignments and to own business IT requirements, issues or problems until satisfactorily fulfilled/resolved.
• Self-sufficient and dynamic individual who is able to learn quickly, hit the ground running and looking to achieve rapid results.
• Experience in requirements analysis and the ability to devise business solutions.
• Good experience in working with/ability to quickly develop skills needed for Agile delivery.
• Excellent verbal and written communication skills and the ability to interact professionally with IT teams, business stakeholders and senior management.
• Qualifications: List the professional / academic qualifications required for the role.
• ITIL Foundation Level qualification a distinct advantage.
• Professional Project Management and/or business analysis qualifications would be an advantage.
• Minimum first-level degree (or equivalent) expected, although practical experience is of greater importance.
• Ability to learn and apply new technologies where needed.
  
  

Our team makes the difference, every time. For this reason, we offer in return!

We offer hybrid working model, explicit, structured career development, a competitive salary package, annual bonus, private medical cover, monthly allowance for lunch, continuous learning experiences, work in a fun, lively environment with mentoring from our groundbreaking senior mentors.

Integrity. Client Focus. Respect. Excellence. Teamwork

Our core values instruct how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and encouraging.

Diversity & Inclusion

At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. We earnestly strive to achieve an environment where all colleagues feel comfortable to perform to their full potential and are recognized for their contributions.

Many voices, One Chubb!