Sr. Manager, Continuous Improvement

Why Patients Need You

All over the world, Pfizer colleagues work together to positively impact health for everyone, everywhere. Our colleagues have the opportunity to grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and where all colleagues are energized and engaged and have the ability to impact health and lives of millions of people. Digital is at the core of how Pfizer delivers Breakthroughs That Change Patient’s Lives. Advanced technologies that accelerate research, development, manufacturing, and patient access to therapies are all made possible by the infrastructures that enable our Digital landscape.

What You Will Achieve

The IT Operations and Global Command Center organization delivers excellence in the pursuit of those breakthroughs through industry-leading infrastructure operations performance. We ensure optimal performance of the networks, cloud and on-premise services that power Pfizer's business processes. We strive to revolutionize service dependability by applying advanced analytics to drive predictive detection, identifying potential issues with our services and intervening before they disrupt our business. We place data at the heart of what we do and apply a relentless focus on continuous improvement to enable Pfizer’s business processes and patient outcomes.

The Senior Manager, Continuous Improvement will lead a cross-functional improvement practice, driving the identification, prioritization and value realization of service enhancements that align with business objectives and organizational strategy.

This position requires a forward-thinking professional who can champion both strategic and incremental improvements, fostering a culture of operational excellence and innovation. As a mentor and thought leader, you will play a critical role in embedding best practices and driving efficiency across the organization.

How You Will Achieve It

• Partner with cross-functional teams and leadership to develop, maintain and optimize the continuous improvement framework.
• Establish key performance indicators (KPIs) for infrastructure services in alignment with business objectives and strategic goals.
• Develop the review governance for infrastructure services alignment with industry standards and best practices.
• Maintain a clear understanding of business and customer needs. Measure and continually improve customer satisfaction, service quality and effectiveness.
• Develop and maintain a Continuous Improvement Loop across digital stakeholders. The Continuous Improvement Loop consists of tools, processes and artefacts.
• Partner with data analytics teams and infrastructure leads to develop and establish common prioritization, value measurement and reporting mechanisms to ensure effectiveness & value realization of continuous improvement efforts.
• Implement process improvement frameworks to optimize infrastructure services.
• Evaluate improvement options based on their potential benefits, costs, risks, and alignment with strategic objectives.
• Measure impact of planned and in-progress improvement programs on both infrastructure and partner organizations.
• Ensure that impact feeds into prioritization, activity sequencing decisions, internal (infrastructure team) and external (customer) communication.
• Partner with workstream leads to ensure improvement programs are consistently delivered on time.
• Ensure operating ecosystem and all infrastructure programs are compliant with relevant regulations and industry standards.
  
  

Qualifications

Must-Have

• Bachelor’s degree in Computer Science, Information Technology, Business, or related field.
• Bachelor's Degree with 7+ years of relevant experience, or master’s degree with 6+ years of relevant experience
• Demonstrated experience in infrastructure services, working in diverse and cross-functional teams.
• Demonstrated experience in process improvement frameworks (Lean, Six Sigma, etc)
• Related Experience required in Reporting & Analytics and Project Management process/activities.
• In-depth knowledge of project management and digital solution development procedures.
• Proven ability to develop strong partnerships across functions.
• Strong interpersonal and leadership skills and ability to influence and motivate matrixed teams.
• Proactive problem solver and resourceful in dealing with barriers or difficult situations.
• Excellent organizational and time-management skills; comfortable managing competing priorities within a fast-paced environment.
  
  

Nice-to-Have

• MBA or project management certification (e.g., PMP)
• Process improvement certification (e.g., Lean, Six Sigma)
• ITIL certification (Foundation v3 or v4)
  
  

Work Location Assignment: Hybrid

Make a difference today! All suitable candidates should apply through the link with CV provided. We are looking forward to hearing from you!

In order to be considered for this position you need to be legally eligible to work in the EU.

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Due to the high volume of applications we will be contacting successful candidates only.

Additional Information

• In order to be considered for this position in Ireland you need to be legally eligible to work in Ireland.
• Please note there is no relocation support available for this position
  
  

How To Apply

• Make a difference today, all suitable candidates should apply with CV below.  We are looking forward to hearing from you!
  
  

Purpose

Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.

Digital Transformation Strategy

One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.

Equal Employment Opportunity

We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.

Disability Inclusion

Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!

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